IT Support Officer at Vix Technology
Manchester, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

05 Feb, 25

Salary

0.0

Posted On

30 Jan, 25

Experience

0 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Ccp, Information Technology, Mcsa, Aws, Communication Skills

Industry

Information Technology/IT

Description

MAKE THE CONNECTION.

Vix Technology is a global leader in providing innovative solutions for public transit, believing that accessibility should be a standard. With over 35 years of experience and systems deployed in more than 200 cities worldwide, we take a modular approach to integrate various partners and technologies, creating best-in-class solutions. Our dynamic team consists of over 450 dedicated professionals across 12 offices globally, spanning APAC, Europe, and North America. We pride ourselves on fostering a flexible and collaborative work environment that empowers our employees to connect and excel.
If you are passionate about making a difference in public transportation and thrive in a team-focused atmosphere, we invite you to apply and contribute to our vision of a more connected world.

FIND OUT MORE ABOUT YOUR NEW WORKPLACE!

We are looking for an IT Support Officer to join our team. Reporting to the IT Operations Manager and based in Manchester UK, the role will be responsible for providing end user support to internal staff for all ICT related platforms and applications. You will handle direct device management and address Level 1/2 support issues. Additionally, you will provide assistance with tasks related to cloud infrastructure, networking, and system administration as needed.

ESSENTIAL QUALIFICATIONS

  • ITIL Foundations Certification
  • Tertiary qualification in Information Technology, or related discipline
  • Ability to work independently, and as part of a globally decentralised team
  • Enthusiastic personality with excellent communication skills
  • Relevant industry recognised certifications are considered advantageous but not essential (e.g. CCNA, ECMS, MCSA, AWS, CCP)
Responsibilities

WHAT WILL YOU BE RESPONSIBLE FOR?

  • Providing Follow the Sun (F-T-S) first point resolution/escalation of IT incidents and service requests through the IT service desk platform, within set SLA
  • Managing and maintaining internal IT platforms, systems, and devices.
  • Creating, updating, and maintaining internal records, registers, and documentation.
  • Coordinating with external vendors for procurement, warranties, and escalations.
  • Maintaining and configuring internal monitoring platforms to ensure optimal system performance.
  • Operating within the ITIL framework, following best practices for service management and delivery.
  • Assisting with the development and deployment of internal IT projects within the Corporate IT environment.
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