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IT Support / Operations (1st line / Field Support) at Inetum
Lisbon, , Portugal -
Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

ITIL, ITSM, Service-Now, Active Directory, Windows Server Administration, PowerShell, Microsoft Office, Incident Management, Service Request Management, Field Support, 1st Line Support, Domain Object Management

Industry

IT Services and IT Consulting

Description
Company Description Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment that values diversity, where creativity and collaboration can thrive. We are present in 19 countries and have more than 28,000 employees worldwide. If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be part of Inetum! Job Description Responsibilities : Willingness and ability to evolve in the area demonstrating proactivity in topics inside and outside their scope; Ability to work in a team and in a heterogeneous environment Social skills for 1st line management with the end user; Critical thinking; Knowledge of ITIL processes and ITSM tools; On-Site Work Regime (Hybrid); Mandatory: Monitoring TV dashboards in the office; Tape rotation for daily off-site vaulting process; Intermediate knowledge from the user's perspective of Productivity tools (Word, Excel, PowerPoint, OneNote, MS Teams); Incident and Service Request management in the internal ITSM tool (Service-Now) and in suppliers' Web portals; Intermediate knowledge of Active Directory and Domain object management (Users, Security Groups, Computers, DNS records); Basic knowledge of Windows server administration; Basic knowledge of PowerShell for script creation/execution;
Responsibilities
Provide first-line IT support and field operations, including incident and service request management via ServiceNow. Responsibilities include monitoring office dashboards and managing daily off-site tape rotation processes.