IT Support & Operations and Business Analysis Specialist at LMW

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, User Management, System Administration, Change Management, Business Analysis, Analytical Skills, Problem-Solving, Communication, Teamwork, Attention to Detail, Organizational Skills, Multitasking, Service Orientation, Proactivity, Dependability, Excel

Industry

Human Resources Services

Description

On behalf of IBM, LMW is seeking an IT Support & Operations and Business Analysis Specialist to join a dynamic and technology-driven environment. The ideal candidate will have 1–2 years of experience in IT support or operations, with a solid foundation in IT systems. Experience in large-scale enterprise environments or the energy sector will be considered an asset. The selected professional will be responsible for the first-level support and daily operation of our client’s applications, ensuring smooth business execution, user management, and system performance. Additionally, the role includes participation in business analysis activities for small-scale IT projects. Responsibilities First-Level Support: Serve as the first point of contact for user issues, troubleshoot incidents, and manage tickets through to resolution or escalation. User Management: Oversee user onboarding/offboarding, access rights, and permissions in alignment with internal IT controls. System Administration & Change Management: Support configuration changes and ensure accurate documentation of updates. Daily Operations: Monitor business processes and system tasks, ensuring optimal performance and reliability. Collaboration & Business Analysis: Partner with business stakeholders, IT teams, and external vendors to enhance process efficiency and application stability. Bachelor’s degree in Business Administration, Finance, Information Systems, or a related field. 2–3 years of experience in application support, business analysis, or IT service operations. Proven ability to manage and maintain enterprise-level applications. Familiarity with user access management and IT control frameworks. Experience with ticketing systems (e.g., ServiceNow, JIRA). Proficiency in Excel and reporting tools. Basic SQL knowledge for data queries and issue investigation. Strong analytical and problem-solving mindset. Excellent communication and teamwork abilities. Attention to detail and capability to perform under time-sensitive conditions. Service-oriented, proactive, and dependable approach. Strong organizational and multitasking skills. Competitive compensation package aligned with experience and skills. Exposure to cutting-edge technologies and enterprise-level systems. Collaborative and inclusive work culture that values innovation and performance. Career growth prospects within a global technology leader.

Responsibilities

The selected professional will provide first-level support and manage daily operations of client applications, ensuring smooth business execution and system performance. Additionally, they will participate in business analysis activities for small-scale IT projects.