IT Support & Operations Technician at LumApps

Paris, Ile-de-France, France -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, macOS, Windows, Linux, Google Workspace, Jira Service Management, MDM, Technical Support, Inventory Management, Documentation, Onboarding, Offboarding, Interpersonal Skills, Service Mindset, Ticket Tracking, Command Line Interface, Self-Service

Industry

Software Development

Description

LumApps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees. Our platform is a proven leader in this dynamic market with a truly unique vision and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next40/120 program. ✨ In 2025, LumApps strengthened its leadership position by partnering with Beekeeper, a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers — from HQ to the frontline. Our mission: To make people feel that they belong and have a purpose. To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust our solution to: 🎯 Improve the productivity of their teams with our AI-powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites, 🎯 Transform employees into real ambassadors of their company, 🎯 Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips, 🎯 Help companies reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences. With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world. Over the past year, we have been driving an ambitious phase in our journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation. If these core values sound like you: "be bold, do amazing things", "say what you mean, do what you say", "one team, same mission", "always be evolving": apply now! Role Overview Following the LumApps + Beekeeper merger, you will be the primary point of contact for over 600 "Lumies." Your role is vital: ensuring every employee has a high-performance and secure work environment. You will manage the daily "RUN" with a user-first mindset while actively participating in the unification of our global IT processes. Key Responsibilities Multi-OS Support: Provide Tier 1 & 2 technical support for macOS (primary), Windows, and Linux (Ubuntu/Debian) via Jira Service Management. Unified Onboarding/Offboarding: Execute the integrated IT induction process for both LumApps and Beekeeper. This includes hardware staging, account provisioning, and leading IT welcome sessions. Asset Management: Maintain a rigorous inventory of global hardware, manage stock levels, and apply the new "Equipment Allowance" and laptop buy-back policies. Fleet Maintenance: Ensure workstation compliance and security through our MDM tools (FleetDM, Kanji) and handle hardware refresh cycles. Documentation: Update the Employee IT Guide and enrich the internal IT Knowledge Base to promote self-service. Technical Skills & Requirements Experience: At least 2 years in IT support within a fast-paced, scaling environment. Systems: Proficiency in macOS and Windows. Ability to use the Command Line Interface (CLI) for basic Linux troubleshooting. Tooling: Experience with Google Workspace administration and Jira Service Management. Familiarity with MDM concepts is a plus. Languages: Operational English (daily collaboration with international offices). Candidate Profile Strong interpersonal skills and a dedicated service mindset. Extreme rigor in ticket tracking and inventory management. "One Team" spirit: you enjoy helping others and sharing knowledge. 💡 Why You’ll Love Working at LumApps We’re proud to offer a work environment where people feel supported, valued, and empowered. Here’s a peek at what we offer: 🏡 Hybrid work model – 2 days at the office, 3 days remote 🕒 RTT days – ~10 extra days off per year 💳 Meal vouchers (SWILE) + free snacks & coffee 🧘‍♀️ Yoga classes - Take a mindful break in our Paris office 👶 Supportive parental leave and family moments — yes, even a Christmas party for your kids ! 🛡️ Health insurance (ALAN) – 60% covered + full life & disability cover 🎉 Afterworks, team celebrations & seasonal parties 💻 Equipment of your choice 🗣️ French & English lessons, professional development & access to Leeto CSE We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.

Responsibilities

You will provide Tier 1 & 2 technical support across multiple operating systems and manage the onboarding and offboarding processes for employees. Additionally, you will maintain hardware inventory and ensure compliance and security of workstations.