REQUIREMENTS

• Proven experience as IT Operation, infrastructure and application support with more than 2-3 years experiences in the fields.
• Strong hand on experiences with Azure AD or M365 environment such as MS Team, SharePoint, OneDrive, Virtual meeting and related M365 features.
• Strong hand on experiences in end user device management.
• Hand on Cloud computing support and basic administration.
• Hand on Experience in supporting mobile and web applications
• Good knowledge of IT security and network foundation
• Hand on experience in managing CCTV, Access control system and VOIP
• Understand new technology and trends (iOT, RPA, ML)
• Strong service mind and good customer relationship management
• Problem-solving aptitude with Can Do attitude.
• BSc/BA in Computer Science, IT or relevant field

• Responsible in troubleshooting as 1st level end-user issues related to end user devices, server, network and application used in all client sites.
• End user device installations, movement, upgrades, back-up, monitoring, access management and related end user devices tasks based on IT policies and standards.
• Application of break-fix analysis on end user device operating systems, applications, utilities, Internet/Intranet tools, and related end user device services.
• Performing/assisting with the troubleshooting on managed Azure active directory, cloud environment and other related services.
• Performing/assisting with the network/connectivity related tasks, and preventive maintenance for all client Sites.
• Proactive monitoring of all systems used at all client sites and provide improvement plan as regular basis.
• Manage and maintain all IT assets inventory and keep up to date information of how/who/where is used and responsible for end user devices life cycle management such as laptops, printers, IP Phone, or any other technology devices owned by company.
• Responsible in coordinating end user devices related issues to vendor.
• Responsible in providing recommendation and support for virtual meeting, webinar or any live meeting on various platform such as MS Team, Zoom, Google Meet,.etc.
• Responsible in providing timely and accurate information on assigned incidents and service request in ticketing system and be able to escalate to 3rd party/vendors for complex issues.
• Responsible in managing ticketing system and control the end-to-end life cycle of ticket assigned by supervisor.
• Follow the IT standard procedures in troubleshooting or providing support to users and always record incident/services request in ticketing system with update status.
• Maintains data integrity and ensures the security of end user device in accordance to standards and best practices (e.g., standards implementation/configuration hardening, secure access control, patch updates, etc.)
• May be tasked to coordinate or be a member of various continuous improvement initiatives of the organization.
• Performs assigned activities or tasks which are aligned to the set objectives by the management.