We are seeking a proactive and detail-oriented IT Operations & Support Executive with at least 2 years of experience in IT support and operations. This role involves Level 1 support, service delivery coordination across applications, servers, and network infrastructure, as well as IT asset management and IMAC (Install, Move, Add, Change) services. The ideal candidate should possess a solid foundation in IT operations and demonstrate strong coordination and reporting skills.

REQUIREMENTS:

• Diploma or degree in Information Technology or a related field.
• Minimum 2 years of relevant IT experience in support or operations.
• Basic knowledge and hands-on experience across IT infrastructure and systems.
• Strong organizational and documentation skills.
• Ability to multitask and manage priorities effectively.
• Experience in IT asset management and IMAC services is a strong advantage.

• Provide Level 1 IT operations and support services.
• Manage service delivery for applications, servers, and network infrastructure.
• Support project and change requests with relevant technical input.
• Coordinate and submit project-related reports for the PMO team.
• Prepare and maintain accurate management reports, documentation, and correspondence.
• Maintain and update IT asset inventory, including tagging and tallying of assets.
• Execute IMAC services for end-user computing and infrastructure equipment.
• Liaise with internal teams and external vendors to ensure seamless IT operations.