JOB DESCRIPTION

• Resolve support tickets in a fast and professional manner
• Keep support requester updated on the progress of resolving their support ticket
• Ensure all support coming in on emails, phones and conversations is logged in the support system
• Log any bugs or feature request in helpdesk system
• Responsible for managing backups and tape rotation and data center day to day administration
• Diagnosing and resolving technical issues
• Providing desktop and server support
• Setting up and configuring new laptops and desktops including supports.
• Reporting faults and maintaining logs on servers, desktops and laptops
• Ensuring all logs for equipment and users are maintained
• Ensuring licensing for all software purchased is recorded and maintained
• Setting up new users and disabling expired accounts in accordance with HR requirements

SKILLS PROFILE

Behaviour

• Team player
• Problem solving
• Attention to Details
• Critical Thinking and Analytical Skill
• Business Knowledge

EDUCATION AND CERTIFICATION:

• Candidate must possess at least a Diploma/ Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Mathematics, Science & Technology or equivalent.

REQUIRED KNOWLEDGE:

• Strong Analytical and troubleshooting skills
• Excellent interpersonal communication skills (both verbal and written)
• Ability to work effectively in a fast paced implementation environment
• Proactive to anticipate the needs of production
• Team player
• Highly organized with an ability to do multi task
• Thrive in a high pressure, deadline-oriented environment
• Willing to learn new technologies and operating environments
• ITIL experience is an added advantage.
  Job Types: Full-time, Contract
  Contract length: 12 months
  Pay: From RM2,400.00 per month

Benefits:

• Additional leave
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Day shift
• Early shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Alor Setar (05552, Kota Setar): Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• IT support: 1 year (Required)

License/Certification:

• B2 & D (Required)

Location:

• Alor Setar (05552, Kota Setar) (Required)

Willingness to travel:

• 100% (Required)

Work Location: In perso

Please refer the Job description for details