IT Support (Riau Region: Pekanbaru) at Amartha

Pekanbaru, Riau, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Installation, Software Configuration, Network Maintenance, Technical Support, Helpdesk Software, Database Maintenance, System Security, IT Needs Assessment, User Training, Equipment Repair, Technology Testing, Process Documentation, Performance Monitoring, Interpersonal Skills, Communication Skills

Industry

Financial Services

Description

About Amartha At Amartha, we empower micro-businesses across Indonesia, enabling growth and equal prosperity. We’ve supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding. As we step into 2026, Amartha is evolving into a technology-driven financial ecosystem, expanding our reach in lending, funding, and payments. Through innovation and digital solutions, we aim to enhance accessibility, streamline processes, and create a seamless user experience. About the Role This position will responsible to IT hardware and software needed in Pekanbaru Area. You'll work with high mobility and collaborating various role to support their IT needed Job Description: Installing and configuring computer hardware, software, systems, networks, printers, and scanners Monitoring and maintaining computer systems and networks Responding in a timely manner to service issues and requests Providing technical support across the company (this may be in person or over the phone) Setting up accounts for new users Repairing and replacing equipment as necessary Doing a testing new technology Experience to train junior staff A bachelor's degree in computer science, information technology, or similar 1-2 years of experience as an IT support specialist Exceptional ability to provide technical support and resolve queries In-depth knowledge of computer hardware, software, and networks Ability to determine IT needs and train end-users Proficiency in IT helpdesk software, such as Freshservice and SysAid Experience in documenting processes and monitoring performance metrics Advanced knowledge of database maintenance and system security Ability to keep up with technical innovation and trends in IT support Exceptional interpersonal and communication skills At Amartha, we are dedicated to creating a workplace that celebrates diversity, ensures equity, and fosters inclusion. We believe that diverse perspectives—shaped by factors such as gender, age, race, ethnicity, education, culture, and life experiences—drive innovation and growth. We actively welcome individuals from all backgrounds to join us in building an environment where everyone feels respected, valued, and empowered. Our commitment is to provide equal opportunities and foster a sense of belonging that enables our employees to thrive and make meaningful contributions.

Responsibilities

This role is responsible for installing, configuring, monitoring, and maintaining all IT hardware and software, including systems, networks, printers, and scanners in the Pekanbaru Area. The specialist will also respond to service requests, provide technical support, set up new user accounts, and handle equipment repair and replacement.