IT Support / Rollout Support (m/w/d) at digatus personal GmbH
berlin, Berlin, Germany -
Full Time


Start Date

Immediate

Expiry Date

01 Jan, 27

Salary

40000.0

Posted On

03 Oct, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Information Technology & Services

Description

About this job

IT Support / Rollout Support (m/w/d)

Location: Duisburg Employment type(s): Full-time Working hours: 8 hours per day

Purpose and objective of the position: Do you have good IT skills and experience in the Windows or Microsoft 365 environment? Do you enjoy supporting users in the transition to new IT solutions and answering technical questions in an understandable way?

Then you've come to the right place!

Your future work environment

As part of a comprehensive client rollout, the existing client will be replaced by a fully cloud-based client. The rollout will be largely self-service, and you will support users during the transition and serve as a competent contact person for technical questions.

Depending on location and needs, your support will be provided directly to users via floorwalking, in a walk-in center or IT service point, or remotely by phone. Your tasks will include assisting with data backup, transferring browser favorites, and restoring connections to Zscaler.

This is what you can expect from us

  • Supporting users during the rollout of a fully cloud-based client
  • Support for self-service processes and their practical implementation
  • Floorwalking and direct on-site support for users
  • User support in the walk-in center or IT service point
  • Remote Support per Telefon
  • Support with backing up local data
  • Support for transferring browser favorites
  • Support for restoring Zscaler connections
  • Support for questions about Windows and Microsoft 365
  • Support with IMAC activities
  • Support for printers and telepresence systems
  • Advice on selecting suitable clients
  • Receiving and processing user requests
  • Support with general client and workplace issues

This is what you bring with you

  • Good general IT skills
  • Basic knowledge and/or practical experience in the Windows and/or Microsoft 365 environment
  • Basic knowledge in the area of ​​client support
  • Knowledge of printers and IT peripherals is an advantage.
  • Understanding of IMAC activities is an advantage.
  • Customer and service-oriented approach
  • Good German skills
  • Strong communication skills and enjoyment in working with users
  • Reliable and structured work methods
  • Teamwork skills

We also offer you this

  • Above-tariff remuneration according to the GVP collective agreement
  • Structured onboarding and dedicated contacts
  • Professional project environment with clear workflows
  • Varied tasks in the area of ​​client support and rollout
  • Combination of floorwalking, walk-in and remote support
  • Long-term perspective with development opportunities

What does digatus do?


How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

About this job

IT Support / Rollout Support (m/w/d)

Location: Duisburg Employment type(s): Full-time Working hours: 8 hours per day

Purpose and objective of the position: Do you have good IT skills and experience in the Windows or Microsoft 365 environment? Do you enjoy supporting users in the transition to new IT solutions and answering technical questions in an understandable way?

Then you've come to the right place!

Your future work environment

As part of a comprehensive client rollout, the existing client will be replaced by a fully cloud-based client. The rollout will be largely self-service, and you will support users during the transition and serve as a competent contact person for technical questions.

Depending on location and needs, your support will be provided directly to users via floorwalking, in a walk-in center or IT service point, or remotely by phone. Your tasks will include assisting with data backup, transferring browser favorites, and restoring connections to Zscaler.

This is what you can expect from us

  • Supporting users during the rollout of a fully cloud-based client
  • Support for self-service processes and their practical implementation
  • Floorwalking and direct on-site support for users
  • User support in the walk-in center or IT service point
  • Remote Support per Telefon
  • Support with backing up local data
  • Support for transferring browser favorites
  • Support for restoring Zscaler connections
  • Support for questions about Windows and Microsoft 365
  • Support with IMAC activities
  • Support for printers and telepresence systems
  • Advice on selecting suitable clients
  • Receiving and processing user requests
  • Support with general client and workplace issues

This is what you bring with you

  • Good general IT skills
  • Basic knowledge and/or practical experience in the Windows and/or Microsoft 365 environment
  • Basic knowledge in the area of ​​client support
  • Knowledge of printers and IT peripherals is an advantage.
  • Understanding of IMAC activities is an advantage.
  • Customer and service-oriented approach
  • Good German skills
  • Strong communication skills and enjoyment in working with users
  • Reliable and structured work methods
  • Teamwork skills

We also offer you this

  • Above-tariff remuneration according to the GVP collective agreement
  • Structured onboarding and dedicated contacts
  • Professional project environment with clear workflows
  • Varied tasks in the area of ​​client support and rollout
  • Combination of floorwalking, walk-in and remote support
  • Long-term perspective with development opportunities

What does digatus do?


Loading...