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IT support Senior technician at NTT DATA

San Antonio, Cantón de Belén, Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Installation, Support, Troubleshooting, Assets Management, Network Installation, Server Installation, Videoconference Installation, Backups Systems Knowledge, Change Management, Incident Management, Configure Management, Networking, Analytical Mindset, Communication Skills, Team Player, Problem Solving

Industry

IT Services and IT Consulting

Description

1. * Windows Installation, support and troubleshooting. Assets management, physical reception, tagging, relocation, inventories and follow up to the entire Configuration Items Lifecycle. Ability to move heavy equipment between floors and buildings. Warranties, no warranties, assets loans, documentation and follow-up. Cubicles, storage room, telecom rooms, order, cleanup and maintenance. Network, Servers and Videoconference installation knowledge. Backups systems knowledge (Preferrable) Basic Knowledge in Change Management, Incident Management, Configure Management, and other ITIL concepts. Basic knowledge of Networking and server environments and concepts and protocols. (LAN, WLAN, VPN, VLAN, NAT, DHCP, PROXY, FIREWALL, NAS, Data Domain, local policies) Organized and structured person. Fast learner, insightful and analytical mindset. Perspicacious and a team player. Communication, empathy, transparency, sense of urgency skills to interact with customers and supervision. Good attitude to face problems, feedback and recommendations given by supervision.

Responsibilities

The IT Support Senior Technician will be responsible for Windows installation, support, and troubleshooting, as well as managing the entire Configuration Items Lifecycle. This includes asset management, physical reception, tagging, relocation, inventories, and maintenance of various IT environments.