IT Support Services , L1 at Tamkeen Technologies

Riyadh, Riyadh Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

28 Mar, 26

Salary

0.0

Posted On

28 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Visualization Tools, Documentation, Report Writing, Service Operations, Analytical Support, Communication, Planning, Organizing, Initiative, Collaboration, Trend Identification, Process Improvement, Service Quality, Efficiency, Customer Service

Industry

IT Services and IT Consulting

Description

Tamkeen Technologies is looking for a talented who will be responsible for conducting in-depth analysis of customer service operations, identifying performance trends, and supporting process improvements . this rule will contribute to enhancing service quality and efficiency by generating insights, maintaining service documentation, and assisting with implementation of service enhancement initiatives. Effective Communication ▪ Prepares precise and comprehensive analytical reports and operational summaries. ▪ Effectively conveys findings and insights within the team. ▪ Adjusts communication style to suit various audiences. Commitment & Accountability ▪ Ensures the accuracy and punctuality of assigned analytical and reporting tasks. ▪ Exhibits a sense of responsibility in achieving results. ▪ Adheres to initiatives for enhancing service quality. Fostering Relationships ▪ Collaborates productively with internal team members. ▪ Offers analytical support to colleagues to promote collective success. ▪ Sustains a professional and cooperative demeanor during team discussions. Planning & Organizing ▪ Strategically plans and prioritizes tasks to meet reporting and analysis deadlines. ▪ Organizes documentation and reporting outputs for easy access. ▪ Aligns work with departmental timelines and objectives. Initiative ▪ Proactively identifies trends in service performance. ▪ Proposes enhancements to tools, workflows, and analytical processes. ▪ Seeks opportunities for personal development and increased efficiency. Education Required ▪ Bachelor’s degree in Business Administration, Information Technology, or a related field. Experiences Required ▪ Minimum of 2 years of experience in customer service operations, service performance analysis, or related functions. Skills Required ▪ Basic proficiency in data analysis and visualization tools (Excel, Power BI). ▪ Strong documentation and report-writing skills. ▪ Good knowledge of service operations tools and reporting techniques.

Responsibilities

The role involves conducting in-depth analysis of customer service operations and supporting process improvements. The individual will enhance service quality and efficiency by generating insights and maintaining service documentation.