What you'll doAs Lead or Senior IT Service Engineer, you will play a key technical role in the operation of our email based services and act as a trusted technical point of contact for our customers. You will ensure reliable and efficient operation, and continuous improvement of our secure email gateway, email encryption and transactional mail services.Key Responsibilities:Support, investigate, and troubleshoot issues involving SMTP, DNS, TLS, authentication, filtering, and networking in a Linux-based environment
Handle complex customer cases and act as a senior escalation point
Coordinate incident response, communication, and resolution
Work with engineering and infrastructure teams on root-cause analysis and service improvements
Create technical documentation and mentor junior staff
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