• $97,955 to $111,142 + 12% Super
• Ongoing, Full Time
• Hours of Work: Monday, Thursday, Friday - In Office 9 - 5pm & Tuesday, Wednesday - Remote 12 - 8pm

WHO WE ARE:

Victoria State Emergency Service (VICSES) is a volunteer-based emergency service. Our highly skilled and equipped Volunteers are trained comprehensively in a wide range of emergency environments. To minimise the impact of emergencies when they occur and strengthen the community’s capacity to recover swiftly and safely, VICSES focuses on working with communities and partners in building resilience to achieve more aware, informed and prepared communities. We support them to understand their risk and the relevance of taking action before, during and after emergency events.
As the largest road rescue network in Australia we have specialist teams that provide a 24/7 response to road accident and trauma incidents. We assist Victoria Police in search and rescue operations, and play an important role in supporting the Country Fire Authority (CFA), Fire Rescue Victoria (FRV), Parks Victoria and the Department of Energy, Environment and Climate Action (DEECA) during major bushfire and emergency incidents.

Reporting to the IT Support Services Manager, this role is a key operational position within the VICSES Information Systems team, focused on the hands-on delivery of technical support and system maintenance.
The primary responsibility is to provide leadership to, and work alongside, the in-hours and after-hours Service Desk team to provide responsive user, and systems support across a wide range of VICSES technology systems to Volunteers and Staff. This includes support and administration of networks, hardware, software, business applications, communications tools, and security platforms, as well as being actively involved in day-to-day service desk operations - troubleshooting issues, configuring and deploying equipment, resolving incidents, and supporting end users across all VICSES sites and assets.
Out-of-hours support on a rotating roster basis (average of one week per month) as the Information Services Duty Officer is mandatory.
Whilst this is a non-operational position, this role may provide support to operational staff during major or declared operations.
This role will require intrastate (across Victoria) travel to support our units and offices - as required.