We are looking for a Desktop Support Engineer to provide break-fix, fault diagnosis, and resolution for our customers’ Windows desktops. The ideal candidate will have 2-3 years of experience in Windows desktop support and be proficient in troubleshooting and resolving a variety of technical issues.

• Provide first/second-level contact and problem resolution for customer issues
• Work with vendors to remediate complex AV issues
• Provide timely communication on issue status and resolution
• Maintain ticket updates for all reported incidents
• Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications
• Have basic knowledge of the Mac operating system to support Apple PC users
• Install, upgrade, support, and troubleshoot printers and computer hardware
• Perform general preventative maintenance tasks on computers, laptops, and printers
• Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software
• Have broad experience in IT with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms
• Be able to work in a project-based environment requiring flexibility and teamwork
  Job Types: Part-time, Contract
  Contract length: 12 months

Ability to commute/relocate:

• Amsterdam: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you comfortable working as an independent contractor under a B2B/freelance contract for this position?

Language:

• dutch (Preferred)

Work authorization:

• Netherlands (Preferred)

Work Location: In perso