Let's do IT!

Are you tech-savvy and able to keep a cool head even in stressful situations? Then the following tasks are perfect for you. Together with the team in Malaysia and Canada, you will ensure stable and efficient follow-the-sun operation of the Würth Group's infrastructure, platforms, and applications.

You:

You analyze and, if necessary, solve problems in collaboration with the relevant technical teams and external partners.
You will control, operate, and further develop servability solutions for services and process chains together with monitoring experts. This scope includes key performance indicators (KPIs), logs, alerts, dashboards, and service-oriented monitoring.
You carefully monitor, operate, and optimize job chains and batch processing in SAP; you analyze failed or delayed jobs and ensure timely recovery.
You ensure reliable SAP printing operations using VPSX (LRS software), including spool processing, print queues, output devices and error analysis.
You handle incidents, service requests, problems and changes according to established ITSM processes and document their causes and actions.
You maintain the technical operating documentation and provide information for service checks, audits and handovers, and contribute to the continuous improvement of availability, operational stability, transparency and automation.

Bring IT on!

Do you enjoy communicating with people, are you meticulous, and do you like solving technical problems? If you also possess the following qualities, we should get to know each other.

You:

You have a degree in computer science, information technology, a related field, or comparable IT training.
You bring initial professional experience and have sound knowledge of IT infrastructure and the operation of complex, integrated IT environments.
You have practical experience with monitoring and observability, including the analysis of metrics, logs, alerts, and technical dependencies.
until confident in the use of ITSM processes, especially incident, problem and change management.
You have good to very good English skills, both written and spoken.
You are open to working shifts during the week and being on call at the weekend.
Are you willing to travel for business to different countries (e.g., Canada, Malaysia) for at least one month per year?

How To Apply:

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Responsibilities

Let's do IT!

You:

You analyze and, if necessary, solve problems in collaboration with the relevant technical teams and external partners.
You will control, operate, and further develop servability solutions for services and process chains together with monitoring experts. This scope includes key performance indicators (KPIs), logs, alerts, dashboards, and service-oriented monitoring.
You carefully monitor, operate, and optimize job chains and batch processing in SAP; you analyze failed or delayed jobs and ensure timely recovery.
You ensure reliable SAP printing operations using VPSX (LRS software), including spool processing, print queues, output devices and error analysis.
You handle incidents, service requests, problems and changes according to established ITSM processes and document their causes and actions.
You maintain the technical operating documentation and provide information for service checks, audits and handovers, and contribute to the continuous improvement of availability, operational stability, transparency and automation.

Bring IT on!

Do you enjoy communicating with people, are you meticulous, and do you like solving technical problems? If you also possess the following qualities, we should get to know each other.

You:

You have a degree in computer science, information technology, a related field, or comparable IT training.
You bring initial professional experience and have sound knowledge of IT infrastructure and the operation of complex, integrated IT environments.
You have practical experience with monitoring and observability, including the analysis of metrics, logs, alerts, and technical dependencies.
until confident in the use of ITSM processes, especially incident, problem and change management.
You have good to very good English skills, both written and spoken.
You are open to working shifts during the week and being on call at the weekend.
Are you willing to travel for business to different countries (e.g., Canada, Malaysia) for at least one month per year?