IT Support Specialist at 3Shape

Szczecin, zachodniopomorskie, Poland -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Multitasking, Technical Support, EntraID, Windows OS, Printer Functionality, Communication Skills, Self-Organization, Service Minded, Problem Solving, Team Player, English, Polish, IT Service Desk, IT Monitoring

Industry

Medical Device

Description

3Shape: An exciting, visionary, and international place to work Join one of the most exciting Danish tech companies in the medical device industry and make an impact. With us you will be able to work on solutions used by thousands of dental professionals worldwide. We are currently looking for a IT Support Specialist who will join our team in Szczecin. Your responsibilities: Provide Level 1 support for end user issues and convey resolutions to end user queries Monitor and react accordingly on the changes in IT environment on-prem and Cloud, support business cloud services being part of cross functional Incident Response Team Perform hardware and software installations by following existing procedures and knowledgebase guides Proper escalation of unresolved queries to the next level of support Being a single point of contact for the end users related to Issues/Requests Provide remote resolution to issues/queries where applicable Ensure proper recording, documentation, and closure Your profile: Relevant higher education in IT Ability to multitask in critical situations and provide proactive and predictive support Experience in technical support environment EntraID fundamental knowledge Understanding of Windows OS support activities like startup issues, memory & disk utilization Understanding of printer functionalities Ready on shift work. Good communication skills (verbal and written) Self-organized and service-minded, like to engage with other people Organized, with structed ways of working and treating problem solving as a fun challenge A team player who is just as comfortable working alone Good oral and written communication skills in English, Polish will be an advantage. Experience in IT Service Desk or IT Monitoring is very welcome. We offer: Attractive office with relax zones located in Szczecin, Poland. A vibrant and international environment with social, diverse, and highly skilled and cooperative colleagues. An attractive Luxmed healthcare package with additional dentistry care. Fresh fruits, delicious and healthy lunches cooked by our canteen. We provide a great social work environment with many optional activities. Good work/life balance. Language courses with qualified teachers. We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community. About us 3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.

Responsibilities

Provide Level 1 support for end user issues and monitor changes in the IT environment. Perform hardware and software installations and ensure proper documentation and closure of issues.