IT Support Specialist at AAAG-LONE STAR LLC

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

60000.0

Posted On

26 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Windows, Office 365, Networking Basics, Active Directory, User Account Management, MFA Tools, Ticketing Systems, Remote Support Tools, Hardware Troubleshooting, Software Troubleshooting, AV Technology, Customer Service, Executive Support, Device Management, Inventory Management

Industry

Motor Vehicle Manufacturing

Description

Description IT Support Specialist – Corporate Office (Carmel, IN) About America’s Auto Auction (AAA) Group America’s Auto Auction is a leading nationwide vehicle auction and remarketing company. Based in Carmel, Indiana, AAA operates across 24 states and is one of the nation’s fastest-growing auto auction groups. Our daily mission is simple: deliver the highest quality service and operational excellence for our dealers and institutional customers. About the IT Support Specialist Role We are seeking a customer-focused IT Support Specialist to join our Corporate Office in Carmel, IN. In this onsite role, you’ll be the go-to resource for our office employees and will provide dedicated support to our C-suite executives. You’ll handle computers, applications, and day-to-day technical needs, ensuring the corporate office runs smoothly. While the position is primarily office-based, there will be occasional, limited travel to support projects or auction locations within driving distance. If you enjoy solving problems, working directly with people, and being part of a fast-growing organization where IT plays a critical role, this is a great opportunity. You’ll represent the IT team, ensuring quick resolutions, excellent communication, and a positive support experience for everyone you assist. Rewards for the IT Support Specialist $55,000.00 - $60,000.00 based on experience Great benefits & paid time off Matching 401(k) Career growth potential Great work environment Responsibilities of IT Support Specialist Provide front-line technical support to employees in the Carmel corporate office. Deliver hands-on IT support to C-suite executives, ensuring fast, discreet, and reliable service. Troubleshoot hardware, software, and network issues. Assist with employee onboarding, account setup, and device management. Manage IT equipment inventory: maintain the server room, prepare devices for deployment, and track hardware. Support IT projects and assist with auction-site needs (limited, occasional travel required). Act as the face of the IT team, delivering excellent customer service and building trust. Requirements Requirements of IT Support Specialist 2+ years of IT desktop support experience. Strong troubleshooting skills; familiarity with Windows, Office 365, and networking basics. Experience supporting printers, mobile devices, and common workplace technology. Working knowledge of Active Directory, user account management, and MFA tools. Familiarity with ticketing systems and remote support tools (Jira preferred; Zendesk, ServiceNow, or similar acceptable). Clear, professional communication and a customer-first mindset, with the ability to support executives effectively and professionally. Ability to work onsite full time in Carmel, IN. (Monday - Friday 8-5) Valid driver’s license and reliable transportation for limited project-related travel. (rental car or mileage reimbursement) Ability to lift/move equipment (up to ~40 lbs.) as needed for setup and maintenance. Experience with conference room devices and AV technology is a plus. America’s is an Equal Employment Opportunity employer.

Responsibilities

Provide front-line technical support for corporate employees and dedicated high-level support for C-suite executives. Manage IT hardware inventory, employee onboarding, and occasional technical support for auction sites.