IT Support Specialist at AdamsBrown, LLC

Wichita, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

0.0

Posted On

11 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Hardware Repair, Software Support, VOIP Phone Systems, Technical Writing, Client Service, Confidentiality, Office 365, Adobe Acrobat, Network Security, Automation, Scripting, AI Tools, Accounting Software

Industry

Accounting

Description

Description Adams Brown specializes in serving clients in industries including construction and real estate, healthcare, agriculture, manufacturing, closely held business and local government. We offer holistic tax, accounting, payroll, audit, advisory, business transition & valuation, technology and wealth management services to clients throughout the nation. With office locations throughout the Central U.S., we serve a diverse range of clients with tailored solutions to help them reach their financial goals. Visit our website to see our current office locations. Position Summary The IT Support Specialist performs technical support for the firm. This individual troubleshoots repairs and replaces both hardware and software components as needed. The IT Support Specialist while working as a team researches, evaluates, and promotes new technologies for the firm to enhance capabilities while reducing manual tasks. A certain degree of creativity and latitude is required. FLSA Status: Non-exempt Requirements Required Experience and Education An associate or bachelor’s degree in computer science or related studies; or equivalent combined experience and education is required. 1-2 years experience in IT Helpdesk environment, software support, development and/or automation. Major Duties and Responsibilities Provides technology support/maintenance across the firm for hardware/software along with legacy platforms as needed Maintains and updates inventory of all IT assets (hardware, software, and peripherals), ensuring accurate tracking of asset ownership, location, and lifecycle status Leads the day-to-day support/maintenance of the VOIP Phone system Participates in research, evaluation, and promotion of technology as needed or as ad-hoc project Help develop training materials for all users to promote uniform experience Performs regular office visits to the assigned locations or as requested for onsite support Utilizes technical writing skills in creating and maintaining helpdesk knowledge-based articles Performs other duties as assigned Desired Skills, Abilities, Characteristics, and Education Client service oriented and participating team member (top priority) Ability to maintain confidentiality of the firm and client information Effectively communicate through oral and written means Demonstrated knowledge in repair and replacement of computer hardware, and accessories Experience and knowledge of troubleshooting applications like Office-365 suite, Adobe Acrobat etc. Understanding of enterprise network setups, functions and security awareness is desirable Desire to explore automation and scripting to increase functionality Experience using AI tools for research and troubleshooting Experience in accounting firm work environment and software is highly desirable but not required Normal office hours are 8:00 a.m. to 5:00 p.m. Monday through Friday. Additional hours (overtime) and travel may be required. Travel to other offices does not typically require overnight stays. Seasonal on call duties, with extended hours. Adams Brown, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our offices are open from 8:00 a.m. – 5:00 p.m. Monday through Friday through tax season and close at noon on Fridays outside of tax season. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Visit our website to learn more about our benefits. AdamsBrown, LLC. is an Equal Opportunity Employer.

Responsibilities

The IT Support Specialist provides technical support for hardware and software across the firm, troubleshooting and maintaining IT assets. They also research and promote new technologies to enhance firm capabilities and develop training materials for users.