IT Support Specialist at Aecom USA

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

End User Support, Windows OS, MAC OS, Ticket Management, Escalation Management, IT Asset Management, New Hires Support, PC Refresh, Service Improvement, Process Standardization, Documentation, Knowledge Articles, Excel, Outlook, Word, PowerPoint

Industry

Civil Engineering

Description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description This is an AECOM Holbein Gardens Office based role and it requires in-office presence, 5 days/week. Providing day-to-day IT end user support across two locations. Working directly for the regional IT Service Delivery manager. Role responsibilities: Provide day to day end user support for users in the London and Norway offices. Supporting Windows and MAC OS. Good knowledge of both Windows and MAC operating systems Understand office issues and challenges. Ensure proper recording, documentation, and closure of tickets. Report back on issues and challenges to the regional IT Service Delivery manager. Manage escalations within the two offices. Support ongoing and new projects. Ensure IT asset management processes are being followed. Manage the e-waste process, aligned to the IT Asset Management process. Manage the IT process for New Hires and PC Refresh. Collaborate with all IT towers to understand current issues/gaps and drive service improvement initiatives. Drive standardized processes across the region. Document and communicate processes, procedures, and standards. Ensure knowledge articles, training and how-to documents are created. Collaborate and contribute to the broader IT goals. Provide updates on projects and improvement initiatives. Identify opportunities for improvement within the region.• Works under direct supervision performing routine and repetitive duties. On-the-job training is received in the area of application support. Qualifications Minimum Requirements Experience with Office applications (Excel, Outlook Word, PowerPoint) Exceptional customer-facing skills Strong organizational skills Ability to manage multiple conflicting priorities and deadlines Preferred Qualifications Experience working in a Service Delivery/Customer Facing Team Strong written and verbal communication skills Good understanding of IT break fix support for Windows and MAC Systems Additional Information About AECOM AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $16.1 billion in fiscal year 2025. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM. Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too. Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours. We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address [email protected] if you would like to apply through the Disability Confident Interview Scheme. All your information will be kept confidential according to EEO guidelines. State/Province: London, City of Business Group: DCS Legal Entity: AECOM Limited Business Line: Geography OH Work Location Model: On-Site Operating Group: International Primary Location: UK - London, Vox Studios

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Responsibilities

This role involves providing day-to-day IT end-user support across two locations, specifically supporting Windows and MAC operating systems while ensuring proper ticket recording and documentation. Responsibilities also include managing escalations, supporting ongoing projects, overseeing IT asset management processes, and driving standardized IT processes across the region.