IT Support Specialist at ark data centers, LLC

Marion, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

50470.0

Posted On

01 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Troubleshooting, Microsoft Server Technologies, VMWare, Windows Operating Systems, Active Directory, O365, VOIP, WAN, LAN, ITIL, CompTIA A+, Network+, Server+, CCNA, Service Management

Industry

technology;Information and Internet

Description

Description Job Summary: The IT Support Specialist is primarily responsible for responding to client inquiries for technical assistance and ensuring courteous, timely and effective resolution of client issues. Problem resolution will involve the use of diagnostic and support request tracking tools, as well as require that the individual give remote support at the desktop and server level, escalating and coordinating support actions with other staff as needed. In addition, the IT Support Specialist is responsible for establishing and building relationships with clients by demonstrating willingness to pursue improved courses of action, delivering products and services that best serve client needs and using client feedback as a basis for improving service. The IT Support Specialist serves as an extension of the local facilities team after normal business hours, ensuring the facility is staffed for emergency response and physical security. Essential Functions: Provide initial analysis and triage for issues reported through phone calls, monitoring alerts from client and internal infrastructure, or service portal to gather all pertinent information, assess urgency, and facilitate resolution Monitor critical infrastructure and security systems supporting the local facility. Escort for Data Center and provide Smart / Remote hands support Respond to requests for technical assistance in person, via phone, and electronically, based on urgency Diagnose, research, and resolve technical hardware, software, application, and performance issues. Escalate as necessary and work with 3rd-party providers when needed. Requirements Qualifications: Associate degree in Computer Science, Information Systems or related field, or equivalent work experience One + year experience in customer service role providing technical support ITIL v3 or v4 Foundation certification or 1 year’s work experience in an ITIL environment preferred IT-related certifications preferred (CompTIA A+, Network+, Server+, CCNA or Microsoft) Above average desktop/laptop/network/hardware/software/application troubleshooting skills Microsoft Server Technologies, VMWare Windows Operating Systems, Active Directory, O365 Experience using service management system for issue tracking VOIP, WAN and LAN connectivity/routers experience preferred Compensation: The compensation for this position is $37,595 - 50,470 annually. Final offer amounts are determined by multiple factors including experience and skillsets.

Responsibilities

The IT Support Specialist is responsible for responding to client inquiries for technical assistance and ensuring effective resolution of client issues. This role involves using diagnostic tools, providing remote support, and coordinating with other staff as needed.