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IT Support Specialist at Arthrex APAC
Queensland, Queensland, Australia -
Full Time

Start Date

Immediate

Expiry Date

25 Nov, 26

Salary

0.0

Posted On

27 Aug, 26

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Information Technology & Services

Description
  • Providing Level 1 and Level 2 onsite and remote support for all hardware and software related problems including troubleshooting and resolution 
  • Installing, configuring, maintaining and troubleshooting hardware, software, computers, printers, and other peripheral devices; ensuring the effective use of hardware and software resources  
  • Collaborating with stakeholders across business units and regional/global IT Teams, acting as a liaison throughout the development, testing and implementation of new products and operating system installs and/or upgrades; ensuring end users are adequately supported 
  • Performing equipment install-move-add-change operational processes as needed by the businesses 
  • Managing various IT and business projects, attending project meetings to communicate status to appropriate parties, developing and dispersing all levels of necessary documentation, and staying current with system information, changes and updates 
  • Managing and overseeing work conducted by outsourced end user support vendors within the ANZ region  
  • Researching and evaluating available standard technology and alternative solutions, and making recommendations for modifications or additions to computer systems, hardware components, and software applications including researching costs, market options, and trends available to meet user needs 
  • Providing support for complex technical issues/initiatives related to assigned applications, systems, databases and/or other technical products/services in compliance with service level agreements; utilising diagnostic and other tools to maintain, troubleshoot and restore service or data to systems  
  • Providing phone support based on support rotation schedule, monitoring ticketing system for incoming issues, and identifying, escalating and redirecting urgent issues to appropriate resources in compliance with SLAs 

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Responsibilities