Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in dynamic environments and love talking technical challenges? Are you ready to provide top-notch support and gain hands-on experience with cutting-edge technologies like robotic automation and enterprise networking?
If you answered yes to these questions, we should talk!
Curries (an ASSA ABLOY company) is expanding our IT Team. This role will be based on-site at our manufacturing facility located in Mason City, Iowa.
Come see who we are at: https://www.assaabloy.com/group/en/about-us

THE SKILLS AND EXPERIENCE YOU NEED:

• High School Diploma or GED, required.
• Associate degree in computer science, information systems or related field and/or equivalent work experience, preferred.
• Minimum of 5+ years combined progressive experience working in a service desk environment, and/or providing hands on technical support, required.
• Previous experience working directly with end users in a manufacturing environment, preferred.
• Experience supporting and maintaining the following: Microsoft Suite of Products (OS, Office, etc.), General Network troubleshooting, Computer Hardware and Peripherals, Common Application Packages (PDF, Citrix, DWG, etc.), VOIP, Anti-virus solutions, Printers (Laser, Dot Matrix, Thermal), VPN Solutions and File Shares.
• Previous experience and high comfortable level of working within Microsoft Active Directory, Development of software deployment strategies, Video Conferencing solutions, CAD software and Telecom solutions.
• Previous exposure to: IBM iSeries, SolarWinds MSP, Practical experience with ServiceNOW, Automated manufacturing solutions, Digital WatchDog Video Systems, and Veeam Endpoint backup solutions.

You will carry out processes to identify, track, escalate, and resolve end-user problems supporting ~2400 users spread over 15+ locations in the North American continent. This includes providing technical assistance to computer system users, answer questions or resolve computer problems for clients in person, via telephone, or from remote location. The role will have exposure to robotic automation, enterprise networking, world-class technologies, and collaborating in a global community.