IT Support Specialist at Baird & Associates

Oakville, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, VPN, MFA, Application Deployments, Security Alerts, System Updates, Network Equipment Configuration, Active Directory, NTFS Permissions, Office 365 Ecosystem, Entra, Exchange, Teams, Routing, Protocols, SharePoint Administration

Industry

Civil Engineering

Description

The Opportunity We have an opportunity for an experienced IT Support Specialist to ensure the stability and efficiency of our global technology infrastructure. As the ideal candidate, you will be responsible for maintaining seamless operations across all worldwide locations by resolving user technical issues, driving system processes, and contributing to the continuous modernization of our IT environment. What You Will Do Troubleshoot and Resolve Issues: Tackle a variety of technical problems, from simple user issues like VPN and MFA configurations to more complex scenarios involving application deployments. Drive System Processes: Ensure smooth operations by resolving security alerts, performing system updates, and configuring network equipment. Modernize IT Infrastructure: Stay ahead of the curve by researching, testing, and deploying cutting-edge technology solutions that enhance our IT environment. What You Will Bring Hands-On Experience: At least 5 years of practical IT support experience in an enterprise setting. Technical Expertise: A deep understanding of Active Directory and NTFS permissions, proficiency in the Office 365 ecosystem (including Entra, Exchange, and Teams), and strong troubleshooting skills. Networking Skills: Knowledge of routing, protocols, and network equipment configuration. Communication Skills: Ability to communicate complex technical concepts clearly to non-technical colleagues. Security Frameworks: Preferred experience with industry-standard security frameworks such as NIST 800-171, CMMC, or ISO 27001. Additional Skills: Familiarity with SharePoint administration or Linux environments is a plus. We provide a supportive and growth-oriented environment where you can leverage your extensive IT expertise to make a meaningful impact. We offer ongoing training, mentorship, and opportunities for advancement, making this a rewarding long-term career development opportunity. If you are passionate about technology and eager to make an impact, we encourage you to apply! We are committed to an inclusive, accessible recruitment and selection process. If you require accommodation at any stage of the application or interview process, please let us know and we will work with you to meet your needs.

Responsibilities

The specialist will be responsible for maintaining the stability and efficiency of the global technology infrastructure by resolving user technical issues and driving essential system processes across all worldwide locations. Key duties include troubleshooting technical problems, managing security alerts, performing system updates, and configuring network equipment.