More than 135 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. These core values shape our culture, and we were recently Great Place to Work Certified because of our outstanding workplace culture and employee experience. As well, our financial strength and stability are key reasons Forbes named us one of the Best 100 Banks in America for the ninth consecutive year.
With more than $16 billion in assets and 135 branch locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.
As an IT Support Specialist at Banner Bank, you will deliver services to end-users to enhance the use of various types of software programs efficiently and effectively to fulfill business objectives. Troubleshoot applications, software and perform system administration duties for business units and internal customers.

EXPERIENCE

• Help desk or IT customer service experience required

KNOWLEDGE, SKILLS, & ABILITIES

• Demonstrate ability to develop and interpret technical documentation for training and end-user procedures. In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including Silverlake Banking Applications and MS Office.
• Ability to conduct research into software development and delivery concepts, as well as technical application issues. Ability to present ideas in business and user-friendly languages.
• Possess excellent written, verbal, interpersonal, and presentation skills. Excellent tracking and follow-up skills with the ability to effectively prioritize and execute tasks in a high-pressure environment and listen to clients to isolate the root cause of a problem. Ability to work in a team-oriented and collaborative environment.
• Experience with troubleshooting principles, methodologies, and issue resolution techniques. Knowledge of client/service technologies and architectures. Experience with building and maintaining databases for query and problem tracking.
• Knowledge of trends in technology relating to software applications. Broad knowledge of programming languages and techniques.
• Knowledge of federal and state laws/regulation relative to the IT industry. Good understanding of the organization’s goals and objectives.

• Perform remote support at the desktop level, including installing and upgrading software, and installing and upgrading hardware.
• Create and manage system access and new user set-up/configuration of business systems and applications.
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions and actions taken through to final resolution. Evaluate documented resolutions and analyze trends for ways to prevent repeated problems. Apply diagnostic utilities to aid in troubleshooting.
• Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution. Communicate application problems and issues to key stakeholders, including management, development teams, end-users, and unit leaders.
• Design and deploy feedback mechanisms for end-users. Analyze results, make recommendations for support process improvement, and implement changes.
• Maintain compliance with policies, procedures, security requirements, and government regulations.
• Perform on-call duties for the IT Service Desk after hours support rotation.