Bilingual Education Institute is in search of IT Support Specialist who can work 8 am to 1 pm Mon-Fri on a temp-to-hire basis.

JOB SUMMARY

The IT Support Specialist reports directly to the IT Manager and provides technical support for computers, tablets, mobile devices, software applications, and other equipment used by both staff and students in a school classroom setting. This role includes troubleshooting, routine maintenance, end-user support, and training—primarily within a Microsoft 365 environment. The IT Support Specialist plays a key role in ensuring smooth operation of technology to enhance learning and productivity.

Responsibilities

• Manage user accounts, permissions, and groups within Microsoft 365 Admin Center.
• Support users with Outlook, Teams, SharePoint, OneDrive, and other Microsoft 365 apps.
• Implement and enforce Microsoft 365 security policies, such as multi-factor authentication (MFA) and data loss prevention (DLP).
• Provide guidance and training on Microsoft 365 best practices and features.
• Set up and configure workstations and peripherals (such as monitors, keyboards, mice, and printers) for classroom and staff use, ensuring everything is fully operational.
• Diagnose and repair hardware issues on desktops, laptops, tablets, and peripherals.
• Install, configure, and update operating systems and software applications.
• Maintain device drivers and firmware updates to ensure compatibility and performance.
• Maintain accurate and up-to-date inventory records of all technology hardware, software, and supplies.
• Replace or repair faulty hardware components like hard drives, memory, or screens.
• Coordinate the ordering and restocking of hardware, software licenses, and accessories.
• Manage asset tagging and maintain documentation for all deployed devices.
• Organize and maintain storage areas for IT equipment and supplies.
• Maintain detailed logs of repairs and maintenance activities
• Perform other duties as assigned.

KNOWLEDGE

• Strong understanding of Microsoft 365 applications and cloud services (e.g., Teams, SharePoint, OneDrive, Exchange).
• Familiarity with workstation hardware components and peripheral devices (printers, scanners, etc.).
• Knowledge of Windows operating systems installation, configuration, and troubleshooting.
• Basic understanding of network concepts, including Wi-Fi, TCP/IP protocols, and VPN connectivity.
• Experience with ticketing systems and IT asset management tools.

SKILLS

• Excellent troubleshooting and problem-solving abilities for both hardware and software issues.
• Proficient in Microsoft 365 suite, including administration and end-user support.
• Strong communication skills to effectively assist staff and students in a classroom environment.
• Ability to prioritize and manage multiple support requests efficiently.
• Knowledge of networking fundamentals and ability to diagnose connectivity problems.
• Skilled in using remote support and ticketing systems.
• Capable of training and guiding non-technical users on technology best practices.
• Adaptable to changing technologies and eager to learn new IT solutions.
• Ability to document technical procedures clearly.
• Strong organizational skills and effective time management to prioritize tasks and handle multiple support requests efficiently.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Information Technology or related field, or equivalent professional experience
• Excellent analytical and problem-solving skills
• High proficiency in hardware and software systems, network administration, installation, and security
• Strong interpersonal and communication skills
• Ability to work independently and collaboratively as part of a team
• Cultural awareness and ability to work effectively with diverse populations
  Job Types: Part-time, Temp-to-hire
  Pay: $24.00 - $25.00 per hour
  Expected hours: 25 per week

Application Question(s):

• Are you available to work from 8 am to 1 pm, Monday-Friday?

Experience:

• IT support: 1 year (Preferred)

Ability to Commute:

• Houston, TX 77057 (Preferred)

Work Location: In perso

• Manage user accounts, permissions, and groups within Microsoft 365 Admin Center.
• Support users with Outlook, Teams, SharePoint, OneDrive, and other Microsoft 365 apps.
• Implement and enforce Microsoft 365 security policies, such as multi-factor authentication (MFA) and data loss prevention (DLP).
• Provide guidance and training on Microsoft 365 best practices and features.
• Set up and configure workstations and peripherals (such as monitors, keyboards, mice, and printers) for classroom and staff use, ensuring everything is fully operational.
• Diagnose and repair hardware issues on desktops, laptops, tablets, and peripherals.
• Install, configure, and update operating systems and software applications.
• Maintain device drivers and firmware updates to ensure compatibility and performance.
• Maintain accurate and up-to-date inventory records of all technology hardware, software, and supplies.
• Replace or repair faulty hardware components like hard drives, memory, or screens.
• Coordinate the ordering and restocking of hardware, software licenses, and accessories.
• Manage asset tagging and maintain documentation for all deployed devices.
• Organize and maintain storage areas for IT equipment and supplies.
• Maintain detailed logs of repairs and maintenance activities
• Perform other duties as assigned