IT Support Specialist at Burjline Builders

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

0.0

Posted On

08 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware Troubleshooting, Software Troubleshooting, Network Maintenance, Microsoft Office 365, Windows OS, macOS, TCP/IP, DNS, DHCP, Helpdesk Ticketing, Asset Management, Technical Documentation, User Onboarding, IT Security, Problem Solving

Industry

Construction

Description

IT Support Specialist Job Overview Spendid Farms, a forward-thinking leader in sustainable agriculture, is seeking a dedicated and technically skilled IT Support Specialist to join our team. This is a full-time position based in our New York, New York, United States office. The ideal candidate will be the first point of contact for all IT-related queries, providing essential technical assistance to ensure our company's operational efficiency. You will be responsible for maintaining our computer systems and networks, offering a customer-focused service to all employees, and helping to drive our technology-first approach to modern farming. Responsibilities * Provide first and second-line technical support to on-site and remote employees, troubleshooting hardware, software, and network issues. * Respond to, manage, and resolve IT support requests in a timely and professional manner using our helpdesk system. * Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners. * Assist with onboarding new employees by setting up their accounts, workstations, and providing necessary IT induction. * Manage IT assets, including inventory tracking and procurement of new equipment. * Contribute to the creation and maintenance of technical documentation, user guides, and IT policies. * Support the implementation of new IT projects and system upgrades across the organisation. * Ensure the security and integrity of our IT infrastructure by adhering to established security protocols. Qualifications * Proven experience working in an IT support role or a similar technical position. * Strong knowledge of Windows and macOS operating systems. * Proficiency in supporting Microsoft Office 365 and other common business applications. * A solid understanding of networking fundamentals, including TCP/IP, DNS, and DHCP. * Experience with helpdesk ticketing systems (e.g., Zendesk, Jira Service Management). * Excellent problem-solving and analytical skills with a keen attention to detail. * Strong organisational and time-management abilities. * Exceptional communication and interpersonal skills, with a friendly and patient demeanour. * A degree in Information Technology, Computer Science, or a related field, or equivalent professional certifications (e.g., CompTIA A+, Network+) is desirable. Benefits Spendid Farms is committed to the wellbeing of its employees and offers a competitive benefits package. Further details will be discussed during the interview process.

Responsibilities

Provide first and second-line technical support for hardware, software, and network issues for both on-site and remote employees. Maintain IT infrastructure, manage assets, and assist with employee onboarding and system upgrades.