IT Support Specialist at Burjline Builders

Jackson, Mississippi, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Oct, 26

Salary

55.0

Posted On

14 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware Troubleshooting, Software Troubleshooting, Network Connectivity, Windows, MacOS, Microsoft 365, TCP/IP, DNS, DHCP, Helpdesk Ticketing Systems, Remote Support Tools, Asset Management, User Account Management, Communication Skills, Problem-Solving

Industry

Construction

Description

IT Support Specialist Company: Digital Moviola Location: Jackson, Mississippi, United States Employment Type: Full-Time Salary: $29.00 - $55.00 USD per hour Job Overview Digital Moviola uses the power of incentives, data, and behavioural science to make people healthier and enhance and protect their lives. We are seeking a dedicated and skilled IT Support Specialist to join our team in Jackson, Mississippi. The ideal candidate will be a proactive problem-solver with a passion for technology and a commitment to providing outstanding technical support. As the first point of contact for all IT-related issues, you will play a critical role in ensuring our company's technological infrastructure operates smoothly and efficiently, empowering our team to focus on our core mission. Responsibilities * Provide first and second-line technical support to all employees, responding to issues in a timely and professional manner. * Troubleshoot and resolve a wide range of hardware, software, and network connectivity problems. * Install, configure, and maintain computer systems, operating systems, and applications. * Manage user accounts, passwords, and permissions across various platforms. * Log all service desk interactions and document resolutions within our knowledge base. * Assist with the setup and onboarding of new employees, including equipment provisioning and system access. * Support the maintenance of IT inventory and asset management records. * Collaborate with the wider IT team on projects and system upgrades. Qualifications * Proven experience working as an IT Support Specialist, Helpdesk Technician, or in a similar technical support role. * Strong knowledge of desktop operating systems (Windows and macOS) and common office software, including Microsoft 365. * A solid understanding of computer hardware, peripherals, and networking fundamentals (TCP/IP, DNS, DHCP). * Experience with helpdesk ticketing systems and remote support tools. * Excellent communication and interpersonal skills, with a customer-focused attitude. * Strong analytical and problem-solving abilities. * The ability to work independently and effectively prioritise tasks. * Relevant professional certifications, such as CompTIA A+ or Microsoft Certified, are highly desirable. Benefits Digital Moviola is committed to the wellbeing of its employees and offers a competitive benefits package. Further details will be discussed during the interview process.

Responsibilities

Provide first and second-line technical support to employees by troubleshooting hardware, software, and network issues. Manage system configurations, user accounts, and IT inventory while documenting resolutions in the knowledge base.