REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE

• 2+ years working on an IT support team in a corporate environment.
• Proficient in Microsoft Windows, Office 365 applications and related technology.
• Must have well rounded knowledge of current cybersecurity methods and processes.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers; online, in person and over the phone
• Strong oral communication skills, as well as outstanding interpersonal skills (individual, group, in person, and via electronic media internally and with clients)
• Must be able to demonstrate outstanding computer proficiency
• Must be able to demonstrate a high level of organization
• Must have excellent problem solving, troubleshooting and analytical skills
• Must have excellent teamwork and team building skills
• Must have network support and configuration experience
• Work independently with the ability to balance strategic goals with tactical implementations
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
• Must have reliable transportation and a valid driver’s license; travel will be required (10% approx)
• Experience in the following areas would be preferred but not mandatory:
  o Business Central
  o LS Retail
  o JIRA ticketing system

JOB PURPOSE

As the IT Support Specialist, you will be the first point of contact for IT related support both desk side and remote, solving basic technical problems and escalating where necessary. In this position, you will support and deploy hardware such as, Windows based PC’s, printers, copiers, and a wide range of other wired/wireless networking devices. You will also be supporting all available Microsoft 365 software and services.

RESPONSIBILITIES

• Provide Tier I support for all users and equipment.
• Identify, research, and resolve technical problems, escalating where necessary.
• Track and document support requests in our help desk ticketing system
• Create and maintain knowledgebase articles for routine tasks/issues/resolutions
• Install/Upgrade/Repair computers and peripherals
• Deploy and Collect new computer systems including POSs for stores
• Maintain daily performance of computer systems and other networking devices
• IT systems and software asset tracking
• Basic network troubleshooting and support
• Basic communications systems support
• On Call IT support for store operations