IT Support Specialist at Cint

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows 10/11, MacOS, Networking, Intune, Okta, ITIL, Incident Management, Service Request Management, Change Management, Confluence, Documentation, Process Development, Administration, Technical Support, QA Audits, Policy Drafting

Industry

Software Development

Description

Company Description Who We Are Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours. We are feeding the world’s curiosity! Job Description The Role In this position as IT support specialist, your work goes beyond fixing hardware and software issues. You will be an integral part of the 1st level support team but with additional responsibility for processes, documentation and administration. You will help the team make sure that we do not only solve issues but we keep good order, assure quality and have proper documentation. Your Profile Optimally you have several years of experience in technical support in a midsize organization and an ambition to develop into process development and administration for internal IT functions. You need to have a profound understanding of technology, be naturally service minded, have a high attention to detail and strong interest in developing the way we do things and making ends meet in terms of documentation and department administration. The Team The IT Support team at Cint is a globally distributed, fast-paced group dedicated to providing seamless technology experiences. We are the backbone that enables our global employees to work securely and efficiently either they are in our offices, at home or traveling. We challenge the status quo by always looking for how we can make our service offering smarter, faster and give more value for our users. What You’ll Do Global Technical Support: Provide 1st line support for Windows, Mac, and Network issues across CST, EMEA, and APAC shifts, ensuring we fix the issues timely. Provisioning and Deprovisioning of Accounts and devices: Manage the user lifecycle by comfortably provisioning and deprovisioning accounts and devices. SOP & Knowledge Management: Lead the creation, updates, and maintenance of Standard Operating Procedures (SOPs) and "How-To" guides in Confluence to ensure a unified technical truth for the organization. Operational Quality Assurance: Perform weekly QA audits on team tickets and processes to identify gaps, technical debt, and opportunities for system-wide improvements. Policy & Project Participation: Contribute to strategic IT initiatives, such as drafting policies for "Free software tools” to enhance our global security posture. Qualifications Who You Are Process-Oriented Professional: You have 2+ years of experience in corporate IT support with a genuine passion for documentation and compliance. You believe that if a solution isn't documented, it isn't finished. Technical Generalist: You are comfortable troubleshooting Windows 10/11, macOS, and both wired and wireless networking issues. Basic knowledge with MDM (Intune) and Okta is highly valued. Systems Thinker: You have a basic understanding of ITIL processes—specifically Incident, Service Request, and Change management—and you approach problems systematically. Communication Expert: You can translate complex technical jargon into simple, actionable instructions for non-technical users and global stakeholders. Adaptable & Resilient: You are comfortable working in rotational shifts to support a global team and have a Bachelor’s degree in IT, Computer Science, or a related field. Working at Cint Hybrid Model: Based in our Gurugram office, you’ll enjoy a flexible hybrid setup with a minimum of 3 days in the office to foster local collaboration. Additional Information This position is a full-time position with a hybrid model, meaning minimum 3 days in the office. Our Values Collaboration is our superpower We uncover rich perspectives across the world Success happens together We deliver across borders. Innovation is in our blood We’re pioneers in our industry Our curiosity is insatiable We bring the best ideas to life. We do what we say We’re accountable for our work and actions Excellence comes as standard We’re open, honest and kind, always. We are caring We learn from each other’s experiences Stop and listen; every opinion matters We embrace diversity, equity and inclusion. More About Cint We’re proud to be recognised in Newsweek’s 2025 Global Top 100 Most Loved Workplaces®, reflecting our commitment to a culture of trust, respect, and employee growth. In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries. Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com) Additionally, in a world of AI, we want our candidates to understand our approach to the use of AI during the interview and hiring process, so we'd appreciate you reading our AI usage guide.

Responsibilities

The IT Support Specialist will provide 1st line technical support for Windows, Mac, and Network issues across global shifts, while also managing the full user lifecycle for account and device provisioning and deprovisioning. A key part of the role involves leading the creation and maintenance of Standard Operating Procedures (SOPs) and knowledge guides in Confluence.