IT Support Specialist at Collegis Education

Draper, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Windows, MacOS, LAN, AV Systems, Active Directory, Microsoft 365, Exchange, SCCM, WinPE, PowerShell Scripting, Troubleshooting, Asset Inventory, Information Security, Zoom

Industry

Education Administration Programs

Description

Description Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize expenses. With several decades of experience working within the higher education industry, the team at Collegis Education was founded within the walls of a college and expanded to help change more lives through education. Currently, the infrastructures established by Collegis Education support more than 40,000 students nationwide. For more information about Collegis Education, please visit www.CollegisEducation.com. Position Summary: The IT Support Specialist is responsible for delivering exceptional customer service and managed IT support to Collegis clients and employees. This position is located at Joyce University in Draper, Utah. Primary responsibilities include providing technical support to students, faculty, and staff — including PCs, LAN, AV systems, and software applications. The IT Support Specialist also provides escalated support to the Personal Support Center on a rotating basis. The support department operates 24×7×365, and the IT Support Specialist may occasionally be required to work outside of standard business hours or at off-site locations. Day-to-day duties and priorities may shift based on client needs and account assignments. Performance is evaluated based on customer service, process adherence, productivity, and commitment to continuous learning. Primary Responsibilities, Essential Functions and Requirements: Communication & Professionalism: The IT Support Specialist supports multiple clients across diverse technical environments. Maintaining excellent customer service and professional communication is essential to success in this role. Take ownership of assigned cases and tasks through completion, providing detailed documentation of all troubleshooting steps. After resolution, confirm that user expectations have been met and the issue is fully resolved. Achieve productivity metrics and follow standardized processes consistently. Maintain professional and courteous communication in all interactions, including face-to-face, phone, email, and chat. Adhere to and enforce company and client information security policies. Act as a data steward for the application(s) you administer to reduce the risk of theft, fraud, or misuse of information assets. Technical Support: Maintain and support a mixed Windows and macOS environment. Diagnose and repair telecom and network infrastructure, partnering with the Network team for guidance. Collaborate with other ITSS staff and leadership to develop Standard Operating Procedures (SOPs), FAQs, and maintain knowledgebase content. Support user accounts within Active Directory, Microsoft 365, and Exchange. Participate in and maintain real-time asset inventory, including procurement, deployment, and decommissioning of equipment. Coordinate and set up AV systems for meetings and events, including hardware testing and configuration. Actively participate in departmental and client meetings. Be available in the event of outages or urgent needs (may include after-hours support). Adhere to and enforce information security policies based on data sensitivity, and report any security-related issues. Act as a data steward for the application(s) you administer to reduce the risk of theft, fraud, or misuse of information assets. Assist with the rollout and support of new technologies, equipment, and network services across IT and AV environments. Document support processes, troubleshooting steps, and user guides to enhance knowledge sharing and efficiency. Perform other duties as assigned in support of IT and AV operations. When applicable, assist other teams—such as the Personal Support Center, Network, and Server Administration teams—with additional assigned tasks. Requirements Experience and Qualifications: Minimum two years’ experience supporting Windows and macOS operating systems in a corporate or higher-education environment. Thorough knowledge of Windows desktop operating systems and Microsoft Office applications. Experience administering user and group objects in Active Directory. Experience managing Microsoft 365 and Exchange mailboxes. Experience with desktop imaging tools (SCCM or WinPE preferred). Ability to provide after-hours or on-call support when required. Strong interpersonal and communication skills. High attention to detail, with strong organizational and process-adherence skills. Strong analytical and critical-thinking abilities. Initiative-taker with the ability to work independently and collaboratively within a team environment. Occasional travel to remote sites for on-site support. Preferred Skills: Experience supporting Microsoft 365 and Windows Server platforms. Experience working with Active Directory, PowerShell scripting, and SCCM. Experience troubleshooting integrated or ad hoc AV systems. Experience supporting Zoom Meetings, Webinars, and Phones. Education, Certifications and Licensures: Two-year degree or higher is preferred or equivalent work experience Microsoft, CompTIA A+, or other technical certificates desired Beware of scams: Please note that all inquiries regarding Collegis Education job postings will come from an email domain of @mail.paylocity.com or @collegiseducation.com, or alternatively through LinkedIn. Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.

Responsibilities

The IT Support Specialist delivers exceptional customer service and managed IT support to clients and employees, primarily by providing technical assistance for PCs, LAN, AV systems, and software applications to students, faculty, and staff. This role also involves providing escalated support to the Personal Support Center on a rotating basis and adhering to productivity metrics and standardized processes.