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IT Support Specialist at Connection

King of Prussia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

39.0

Posted On

17 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Service Desk Support, O365, Entra ID, Windows Systems, Mac Systems, M365 Applications, Network Troubleshooting, Wi-Fi Connectivity, AV Support, Onboarding, Documentation, Troubleshooting, Communication, Customer Service, Team Collaboration

Industry

IT Services and IT Consulting

Description

Overview Connection has a fantastic opportunity for an IT Support Specialist in King of Prussia, PA. This is a hybrid position and offers benefits. Responsibilities Provide L1/L2 end-user and service desk support, including password resets, device setup, and O365/Entra ID troubleshooting. Manage and maintain endpoints through Intune and patch management across Windows and Mac systems. Support M365 applications (Exchange, SharePoint, Teams) and collaboration tools such as Jira and Confluence. Perform local network troubleshooting, including Wi-Fi connectivity, LAN checks, cabling, and printer/device reachability. Set up and maintain AV meeting equipment, ensuring reliable operation for in-person and hybrid meetings. Conduct on-site onboarding for new employees, including workstation and account setup and IT orientation. Provision and manage small hardware and accessories (e.g., keyboards, mice, headsets, docking stations). Maintain accurate documentation of incidents, changes, resolutions, and escalations. Min USD $34.00/Hr. Max USD $39.00/Hr. Qualifications 4+ years of hands-on IT support experience. Strong background in end-user support and service desk operations (Tier 1/Tier 2). Experience with Intune, O365/Entra ID, Windows/Mac systems, and M365 applications. Working knowledge of network fundamentals, Wi-Fi, and AV support. Excellent troubleshooting, communication, and customer service skills. Ability to work independently, prioritize tasks, and collaborate in a team-oriented environment.

Responsibilities

The IT Support Specialist will provide L1/L2 end-user support, manage endpoints, and troubleshoot various applications and network issues. They will also conduct onboarding for new employees and maintain documentation of incidents and resolutions.