IT Support Specialist at Connection

Kansas City, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

75000.0

Posted On

17 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Active Directory, Microsoft 365, O365, Endpoint Management, Patching, System Updates, Imaging, Deployment, Troubleshooting, Networking Fundamentals, TCP/IP, DNS, DHCP, Customer Service, Asset Inventory, Documentation

Industry

IT Services and IT Consulting

Description

Overview IT Support Specialist (Level II/III) Contract-to-HireOn-Site | Kansas City, MO We are seeking a highly organized and experienced Level II/III IT Support Specialist to provide advanced technical support across a 300-employee organization in the construction equipment industry. This role serves as a bridge between frontline support and higher-level engineering, resolving complex technical issues while supporting infrastructure, systems, and end users. With a small IT team (currently 2 professionals), this role offers strong visibility and the opportunity to make a meaningful impact. This is ideal for a well-rounded IT professional who enjoys being a “jack of all trades,” thrives in a hands-on environment, and takes pride in delivering exceptional customer service. Contract-to-Hire $32–35/hr during contract period $63,000–75,000 annually if offered permanent hire Schedule: Monday–Friday, 8AM – 5PM Location: Fully On-Site in Kansas City, MO Travel: Small amount of travel to company locations as needed (expenses reimbursed) Responsibilities Respond to and resolve escalated Level 1 support tickets (hardware, software, and network issues) Troubleshoot complex issues involving desktops, laptops, mobile devices, printers, and peripherals Administer and support Active Directory and Microsoft 365 (O365) Assist with endpoint management, patching, and system updates Support imaging, deployment, and configuration of new systems Maintain asset inventories, documentation, and knowledge base articles Collaborate with vendors (e.g., Dell, Sophos) for warranty and advanced troubleshooting Provide both onsite and remote support as needed Assist with infrastructure projects, upgrades, and rollouts Mentor Level 1 technicians and share best practices Ensure compliance with company IT policies and security standards Min Max Qualifications 4+ years of IT support experience (strong Level II/III capability preferred) Strong experience with: Windows OS environments Active Directory Microsoft 365 / O365 Solid troubleshooting and problem-solving skills Understanding of networking fundamentals (TCP/IP, DNS, DHCP) Strong communication skills with a patient, customer-focused approach Highly organized and able to manage multiple priorities independently Preferred Skills: Experience with Cisco Meraki networking Familiarity with Microsoft Intune Exposure to Power BI Previous experience in manufacturing, construction, or industrial environments Relevant certifications (CompTIA, Microsoft, etc.)

Responsibilities

This role involves responding to and resolving escalated Level 1 support tickets covering hardware, software, and network issues, while also administering Active Directory and Microsoft 365 services. Responsibilities include supporting infrastructure projects, maintaining asset inventories, collaborating with vendors, and mentoring junior technicians.