Information Technology -> Cyber
San Antonio, TX
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ID: 882-383
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Full-Time/Regular
Core4ce is actively seeking a dedicated and skilled JBSA IT Support Specialist to join our team of innovators, self-starters, and critical thinkers at the DHA - Fort Sam Houston location. Your responsibilities will include providing first-level contact and problem resolution for all users with hardware, software, and applications problems. You will be expected to resolve user-reported problems using available tools and following procedures and policies for the handling of support cases. You will be responsible for troubleshooting, repairing, and resolving various issues/requests for peripheral devices

REQUIREMENTS

• Ability to obtain a Secret DoD clearance
• At least 1 -2 years of professional experience in information technology or a directly related field.
• Experience supporting enterprise hardware, software, peripherals, specifically Microsoft and COTS software.
• Be able to lift 50 lbs.
• Proficiency in Windows/Linux/Mac OS environments
• Knowledge of computer hardware, including laptops, desktops, servers, and networking equipment
• Experience with troubleshooting and resolving software issues
• Familiarity with the principles of IT security
• Ability to manage multiple tasks and projects simultaneously
• Strong communication and customer service skills
• Experience with IT support ticketing systems
• Ability to create and maintain technical documentation
• Understanding of network fundamentals, including TCP/IP, LAN/WAN, and wireless networking
• Proficiency in Microsoft Office Suite and other common desktop applications
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Commitment to continuous learning and improvement

• Maintaining an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment
• Ensuring that Government assets are maintained responsibly.
• Creating and maintaining good technical documentation to assist with the quick resolution of future problems
• Ensure all IT policies and procedures are up to date and properly followed.
• As a member of Core4ce, you will be expected to embody our values by being a team player, demonstrating a passion for learning, and contributing to our mission of supporting national security.
• This role is ideal for someone who is a problem-solver at heart and enjoys working in a dynamic, mission-driven environment.