IT Support Specialist at Counseling Service of Addison County, Inc.

Middlebury, Vermont, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

19.5

Posted On

14 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Hardware Maintenance, Software Support, Help Desk Support, Network Support, System Support, Data Security, Intune, Apple Business Manager, Vendor Coordination, Problem Solving, Communication, Organizational Skills

Industry

Mental Health Care

Description

Description Career Opportunity: IT Support Specialist at the Counseling Service of Addison County We are a passionate, mission-driven mental health nonprofit dedicated to providing compassionate care and support to our community. Our small but dynamic IT department plays a critical role in ensuring our operations run smoothly, empowering our team to focus on making a difference in people’s lives. **Position Overview** Join our tight-knit IT team as an Information Technology Support Specialist. You’ll support the IT Manager and Network Administrator in managing systems, troubleshooting issues, and providing exceptional user support to keep our operations running smoothly. **Key Responsibilities** · Troubleshoot and resolve hardware/software issues; maintain peripherals (printers, routers). · Provide help desk support for network/system inquiries, ensuring excellent customer service. · Assist with network, email, and data security, prioritizing client confidentiality. · Train staff on software/hardware and document procedures. · Manage mobile devices (Intune/Apple Business Manager) and technology inventory. · Coordinate with vendors for equipment purchases and issue resolution. **Why Join Us** · Make a Difference: Support a mission focused on community well-being. · Growth Opportunities: Expand your IT expertise in a dynamic environment. · Collaborative Culture: Work with dedicated professionals in a team-oriented setting. · Flexible Work: On-site with potential for flexible hours and situational remote work. · Competitive Benefits: Comprehensive benefits package. Including paid time off & Onsite Gym · Starting Wage: $19.50/ hour at 40 hours/week. If you're ready to use your expertise to support a cause that truly matters, we invite you to apply at https://www.csac-vt.org/careers/careers.html Join us in making a positive impact on mental health. * The Counseling Service of Addison County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. * Requirements · Associate’s degree or technical training in IT preferred; 2-4 years’ technical support experience or equivalent. · Strong knowledge of systems design, network operations, and hardware maintenance. · Excellent problem-solving, communication, and organizational skills. · Ability to work occasional weekends/holidays and lift up to 50 lbs. · Team-oriented with a commitment to a drug- and alcohol-free workplace.

Responsibilities

The specialist will support the IT Manager and Network Administrator by troubleshooting hardware/software issues, maintaining peripherals, and providing help desk support for network and system inquiries. Key duties also include assisting with security, training staff, managing mobile devices, and coordinating with vendors.