IT Support Specialist at CPCD

Colorado Springs, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

22.89

Posted On

28 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Helpdesk Support, Windows OS, Microsoft Office, Active Directory, Networking, Customer Support, Technical Support, Record Keeping, Organization, Reliability, Confidentiality, Transportation, Problem Solving, Communication, Software Installation

Industry

Non-profit Organizations

Description

Description IT Support Specialist Give children a head start! This position is set to begin on as soon as possible Work Scheduled for 40 Hours a Week Job Description: Sets up and maintains laptops, desktop PCs and Chromebooks. Assigns and tracks IT equipment including computers, laptops, desktops, Chromebooks, monitors, docking stations and printers. Provides first level helpdesk support: assisting new staff with their accounts, submitting requests for printer and copier support, installing desktop apps and software. Supports the organization with other technical support as needed. Pay Scale: $22.89 / Hour About CPCD: At CPCD, we provide more than 1,100 children living in poverty, or who are challenged by special circumstances, with an early childhood education through Head Start, Early Head Start, and the Universal Preschool Program. Our additional health, dental, and family support services ensure that children enrolled in our programs are ready to succeed in school and life. Join our team and help us make a difference in the lives of children and families in our community. Additional Benefits for Eligible Employees (25+ hours per week): CPCD offers paid vacation time, paid sick time, and paid holidays/Breaks. • Paid Holidays include Memorial Day, Independence Day, Juneteenth, Presidents Day, Martin Luther King Jr. Day • Paid Breaks include 1-week for Spring Break (March), 1-week for Fall Break (November), and 2- weeks for Winter Break (end of December/beginning of January). Eligible employees receive a competitive benefits package including • Access to medical, dental, and vision insurance, flexible spending accounts, Aflac supplemental insurance, and voluntary life insurance. CPCD also pays for Basic Life, Long Term Disability, and AD&D insurance at no cost to you. • Our 401(k) program offers traditional and Roth enrollment options with automatic enrollment in our profit-sharing after 1-year of employment. Tuition Assistance is available after 60 days of employment • $4,000 per year for Early Childhood Education Associates/Bachelor’s Degrees. • $2,500 per year for other degrees related to employment at CPCD. • Click here to view our Career Mapping page and see the opportunities for growth. Employee Wellbeing • Employee Assistance Program provides 6 FREE sessions with a counselor or therapist per year • Full well-being program to encourage and promote your well-being in the workplace, including 2 hours of paid time per month for wellness activities. Please Note: The successful completion of a post-offer, pre-employment physical examination, TB screen, back-ground screen and drug test (including marijuana) is required.EOE Requirements Required: High School Diploma or equivalent (GED) At least one year IT department experience. Knowledge of Windows desktop OS, especially Windows 10. Strong computer skills in Microsoft Office word processing and spreadsheet. Knowledge of Active Directory and basic Windows networking. Must be reliable, organized, able to work under pressure, and maintain accurate records. Ability to present ideas in user-friendly language. Must be passionate about customer support and enjoy technology. Must maintain the confidentiality of the information he/she will be handling. Must have access to reliable transportation to perform job functions and maintain minimum liability insurance of $100/$300 if private vehicle is used. Successful completion of a pre-employment physical examination, TB test, drug test (including marijuana), and background check in accordance with the Office of Head Start Performance Standards and Childcare Licensing. (Physical examination and TB test thereafter as required). Preferred: CompTIA A+ Certification Network+ Certification HDI Customer Service Representative CPCD is committed to diversity in its workforce and is proud to be an equal-opportunity employer. CPCD considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Responsibilities

The IT Support Specialist sets up and maintains various IT equipment, including laptops and desktops, while providing first-level helpdesk support to staff. They assist with account setups, printer requests, and software installations, along with other technical support as needed.