IT Support Specialist at Critical Manufacturing

Shenzhen, Guangdong Province, China -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Technical Support, Active Directory, PowerShell, Network Troubleshooting, Windows 10/11, Microsoft 365, Group Policy, Documentation, Communication Skills, Service Awareness, IT Asset Management, Scripting, Cross-Cultural Collaboration, Remote Support Tools, ITSM Tools, Diagnostic Capabilities

Industry

Software Development

Description

Key Responsibilities: Provide IT technical support services to company employees, quickly respond to and resolve user issues on Windows clients, office software, network connections, printers, peripherals, etc., minimizing business downtime. Manage Active Directory user accounts, group policies, mailbox permissions, and shared resource access to ensure compliance and security of permissions. Utilize PowerShell and other scripting tools to automate common tasks (such as bulk user creation, system configuration, log analysis), enhancing service efficiency. Participate in local network environment monitoring and basic maintenance, possessing diagnostic capabilities for common network issues like IP, DNS, DHCP, VLAN, etc. Take full responsibility for the procurement, registration, allocation, maintenance, and disposal of company IT assets (desktops, laptops, mobile devices, etc.), ensuring accuracy and traceability of records. Collaborate with the security management team to implement physical and environmental safety measures, including equipment protection, printer/copier management, etc. Work closely with global IT teams to promote standardized service processes, participate in IT service improvement projects. Qualifications & Skills: Associate degree or higher in Computer Science, Information Technology, or related fields. Over 2 years of experience in enterprise-level IT support or desktop maintenance, with preference given to those who have worked in manufacturing or multinational companies. Proficiency in troubleshooting Windows 10/11 operating systems and commonly used office hardware/software. Familiarity with Active Directory, Group Policy, Microsoft 365 (Exchange Online, Teams, OneDrive, etc.) management and configuration. Basic knowledge of networks (TCP/IP, DNS, DHCP, VLAN) and ability to independently handle common network problems. Knowledge of PowerShell or batch script writing and practical experience in automated operation and maintenance. Understanding of the entire lifecycle management process of IT assets and good documentation habits. Excellent communication skills and service awareness, capable of clearly communicating with non-technical personnel patiently and clearly. Fluent in English, able to use it as a working language for written and oral communication (emails, meetings, cross-team collaboration). Preferred Qualifications: Certifications such as Microsoft 365, CompTIA A+, Network+, ITIL, or similar technical certifications are a plus. Experience using ITSM tools like ServiceNow, Jira Service Desk, etc. Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop). Experience with Hyper-V/Kubernetes/Openshift platforms usage or management. Experience collaborating in cross-cultural teams and adapting to a globalized, multi-time zone work environment. We offer: Statutory social insurance and housing fund, supplementary medical insurance, and children's medical insurance. Regular health check-ups, 13th-month salary, performance bonuses, and holiday gifts. An innovative, agile, and inclusive work environment. Opportunities for international team collaboration and career development. A corporate culture that supports continuous learning and professional growth.

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Responsibilities

Provide IT technical support services to company employees and manage Active Directory user accounts and permissions. Collaborate with global IT teams to promote standardized service processes and participate in IT service improvement projects.