Job Title: IT Support Specialist / Desktop Support Specialist
Country : Italy
City: Via San Pietro 1, 41037 Mirandola (Modena)
Duration: 12 month Minimum up to 3 year (with the Possibility of extension based on performance)
Start Date: Immediate
Number of Open Position : 2
Experience (Yrs.) : 2 to 3
Language Skills : Italian (At Least B2), English (At Least B2)
Pre-Requisite: Must have right to work in Italy in full time Role

JOB DESCRIPTION;

We are seeking a skilled and enthusiastic Onsite Support Engineer to join our team in Italy. The selected candidate will play a crucial role in providing top-notch technical support to our users by resolving hardware and software issues, ensuring smooth IT operations, and maintaining high levels of customer satisfaction.

PREFERRED TECHNICAL SKILLS

• Expertise in Windows 10 and Apple devices support, including:
• BitLocker encryption, configuration, crash/BSOD resolution, and general troubleshooting.
• Experience with AirWatch for Apple devices and iOS troubleshooting.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Visio, Project) and O365 support.
• Familiarity with endpoint management tools like SCCM/Intune and Mobile Device Management (MDM) platforms.
• Strong knowledge of networking concepts, including basic network troubleshooting, wired/wireless connectivity, and switch management.
• Experience with desktop/laptop hardware replacements, peripheral installations, and system imaging.
• Good understanding of Mac OS and mobile device troubleshooting (preferred).

SOFT SKILLS

• Exceptional customer service and communication skills, with the ability to convey technical solutions in a user-friendly manner.
• Ability to work efficiently in a fast-paced environment, handling multiple tasks and prioritizing based on urgency.
• Demonstrated ability to maintain a professional demeanor and foster positive outcomes when working with clients.
• Skilled in creating technical documentation and contributing to knowledge bases (KB articles).
  If you have the technical expertise, customer-first attitude, and a passion for solving problems, we would love to hear from you!
  Job Type: Full-time
  Pay: €3,000.00 - €3,300.00 per month

Application Question(s):

• Are you OK with the location as this is a complete onsite Role at Via San Pietro 1, 41037 Mirandola (Modena)

Language:

• Italian (Required)
• English (Preferred)

• Perform Installs, Moves, Adds, and Changes (IMACD) of hardware and software.
• Act as a key point of contact for EUS onsite teams, managing SLAs effectively and leading the team to success.
• Provide exceptional break-fix support for hardware, software, and mobility issues.
• Manage backup tape rotations, tape library systems, and coordinate server reboots.
• Ensure proper provisioning, configuration, and delivery of IT equipment, supporting both office-based and remote users.
• Troubleshoot and maintain desktops, laptops, tablets, mobile devices, printers, VOIP phones, and other peripherals.
• Collaborate with internal IT teams to ensure seamless service delivery.
• Oversee desktop imaging, security patching, and ensure all devices meet configuration standards.
• Provide sales support during business hours, weekends, and holidays as needed.