JOB SUMMARY:

Responsible for installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc’s, printers, pc hardware systems, pc networks, LAN and RF devices. Must possess strong interpersonal, decision making, problem solving and analytical skills. Schedule may include a variety of shifts, weekends and holidays.

Job Responsibilities :

• Installs, upgrades, troubleshoots and repairs of hardware and software on or related to desktop pc’s, printers, pc hardware systems, pc networks, LAN and RF devices.
• Runs and monitors batch jobs such as integrated store order processing and prints picking documentation (labels)
• Troubleshoots as first level support any problems experienced by production equipment.
• Provides technical support for standard and proprietary desktop software. Relate to a diverse group of people, including team members, senior management, business customers, and vendors with courtesy and in a constructive, professional manner.
• Provides information for standard desktop relocations and set up, by investigating and asking appropriate questions to support end-user needs.
• Lifts and transports PC’s, monitors, terminals and printers for deployment. Performs repairs or coordinates with vendors on more complex repairs.
• Maintains and troubleshoots networking problems and systems (PC networking including switches and cabling, RF wireless systems, etc)
• Maintains and troubleshoots proprietary material handling software and systems from vendors such as Dematic and Schaefer
• Answers questions regarding PC/printer software/hardware issues, and makes IT recommendations.

BASIC QUALIFICATIONS

• High School Diploma/GED and previous experience in a technical support function.
• Knowledge of equipment pieces, including printers, terminals, PCs, RF communication hardware, etc.
• Knowledge of personal computer hardware and operating systems.
• Knowledge of various software, such as Microsoft Windows operating system, MSOffice Suite - Word, Excel, PowerPoint, Internet Explorer.
• Experience following processes, recommending improvements, translating technical terms to non-technical users, solving technical problems and working in a team environment.
• Hours of support may require weekend, holiday and/or off-hours shift coverage.

PREFERRED QUALIFICATIONS

• Associate’s Degree or technical degree.
• Bachelor’s Degree.
• Preferred Certificate in Network Plus, Microsoft, Cisco or CompTIA.
• Experience at a distribution center or manufacturing environment.
• Experience identifying and working with basic electronics, such as computer components, A/V equipment, RF devices, etc.
• Knowledge of coding and/or programming (such as Visual Basic, HTML, PHP, ASP).
• Experience building and maintaining databases (such as Web, Access and SQL).
• Knowledge of network topologies.
• Experience coordinating service requests with appropriate IT team.
• Experience with operating production laser printers, such as OCE and Xerox, and thermal transfer printers.
  We will consider employment of qualified applicants with arrest and conviction records

• Installs, upgrades, troubleshoots and repairs of hardware and software on or related to desktop pc’s, printers, pc hardware systems, pc networks, LAN and RF devices.
• Runs and monitors batch jobs such as integrated store order processing and prints picking documentation (labels)
• Troubleshoots as first level support any problems experienced by production equipment.
• Provides technical support for standard and proprietary desktop software. Relate to a diverse group of people, including team members, senior management, business customers, and vendors with courtesy and in a constructive, professional manner.
• Provides information for standard desktop relocations and set up, by investigating and asking appropriate questions to support end-user needs.
• Lifts and transports PC’s, monitors, terminals and printers for deployment. Performs repairs or coordinates with vendors on more complex repairs.
• Maintains and troubleshoots networking problems and systems (PC networking including switches and cabling, RF wireless systems, etc)
• Maintains and troubleshoots proprietary material handling software and systems from vendors such as Dematic and Schaefer
• Answers questions regarding PC/printer software/hardware issues, and makes IT recommendations