This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training.
Functions may include diagnosing and resolving problems in response to customer reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security policies, principles, and practices.
May be required to support the eProcurement system(s).
· Minimum Requirements:

Six (6) years of progressive experience in the field of Information Processing,

• three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions,
• two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.

· Position Sensitivity: Non-Critical Sensitive (Formerly IT-II or IT-2)
· Investigation Requirements: Must possess favorable Tier 3 (T3)/NACLC at time of proposal.
· Clearance: Confidential
If you are passionate about technology and helping others, we encourage you to apply for this exciting opportunity.
DBS does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Job Type: Full-time
Pay: $30,000.00 - $60,000.00 per year
Work Location: Remot

Please refer the Job description for details