IT Support Specialist at DVMD LLC

Fort Collins, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

60000.0

Posted On

30 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Endpoint Management, Technical Support, User Management, Network Troubleshooting, Server Support, Hardware Maintenance, Onboarding, IT Security, AzureAD, FortiNet FortiOS, CompTIA A+

Industry

Higher Education

Description

Job description: We are currently seeking an IT Support Specialist to support staff and students in an educational environment. Successful candidates have a well-rounded background in IT and the ability to provide technical support to personnel. Benefits: We offer a comprehensive benefits package designed to support you personally and professionally, including: * Health, dental, and vision insurance * Health Savings Account (HSA) with company matching up to $187 monthly * 401(k) retirement plan with annual company match (based on company performance) * Company-paid long-term disability (LTD) coverage * Company-paid life insurance What We Offer: * Supportive and growth-focused work environment * Opportunity to make a meaningful impact on students’ careers * Ongoing professional development and training opportunities Job Summary: The IT Support Specialist (ITSS) provides endpoint management and general IT support. The ITSS is responsible for client-side desktop, laptop, telephone, printer support as well as support for employees. Provides limited support for students to support participation in their academic environment. Provides network and server support on a limited basis. Reports day-to-day to Corporate IT and coordinates with management both for continuity of support activities. Essential Duties: * Provide IT support through the Help Desk for users, including endpoint support, user management and password management. * Maintain and troubleshoot endpoint assets such as desktops, laptops, company owned mobile phones, desk phones. Acquire new assets as required and decommission assets no longer serviceable or usable in the company. * Setup and relocate IT equipment, such as computers, printers, and copiers according to changing campus conditions and employee hiring. * Provide local networking support to include wireless troubleshooting, network infrastructure and configuration changes, cable runs and repair and testing. * Provide limited server and infrastructure support as directed by the IT Director. * On board and train new hires and current employees in the use of IT equipment including computer and phone use, voicemail, local and cloud applications, and program specific software. Maintain proficiency in these systems and software packages to adequately perform duties. * Assist and provide basic IT security support at the user and local area network level. Secondary Duties: * Attend operational meetings (if applicable) and collaborate with staff as required to fulfill duties. * Attend IT meetings as scheduled by the IT Director. * Regularly train in IT skills for currency and growth as well as participate in training for college operations (MaxKnowledge) Working Hours Schedule will be established within the hours of operation to meet campus and departmental needs. The hours of operation are Monday through Friday 8:00am to 9:00pm. Remote work is only authorized when specifically approved by the supervisor. Minimum Qualifications: Education: Associate’s degree in Information Systems/Technology, Networking, or a related field. Experience: 2+ years of experience in Information Technology with at least 1 year working with infrastructures in use by the College. In lieu of a degree, 3 years of total experience is required. AzureAD (Entra) Experience preferred. Experience with FortiNet FortiOS is also a preferred. License(s)/Certification(s): Current CompTIA A+ CE within 6 months of hire, required to maintain currency for duration of tenure.

Responsibilities

The IT Support Specialist provides endpoint management and general technical support for staff and students in an educational environment. Key duties include maintaining hardware, managing user accounts, and providing local networking and server support.