IT Support Specialist at Emergency University

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Hardware Issues, Software Issues, Network Connectivity, System Maintenance, Firewalls, Antivirus Software, Backups, System Updates, Documentation, Procurement, Inventory Management, IT Training, Problem-Solving, Critical Thinking

Industry

Strategic Management Services

Description

We are seeking an experienced IT Support Specialist to join our growing team. As an IT Support Specialist, you will be responsible for providing technical support and troubleshooting assistance to our clients and internal team members. You will also play a key role in maintaining our IT systems and ensuring their security and functionality. Key Responsibilities: - Provide technical support and troubleshooting assistance to clients and internal team members via phone, email, and remote access tools - Diagnose and resolve hardware and software issues, including network connectivity problems, printer malfunctions, and software errors - Install, configure, and maintain hardware and software, including computers, printers, servers, and network devices - Monitor and maintain the security of our IT systems, including firewalls, antivirus software, and backups - Collaborate with the development team to test and implement new software and system updates - Create and maintain documentation for IT systems and processes - Assist with IT procurement and inventory management - Train and educate team members on basic IT troubleshooting and best practices - Stay up-to-date with the latest IT trends and technologies to make recommendations for improvements and enhancements to our systems Qualifications: - Bachelor's degree in Computer Science, Information Technology, or related field - 2+ years of experience in IT support or a similar role - Strong knowledge of Windows and Mac operating systems - Experience with network troubleshooting and administration - Knowledge of virtualization and cloud computing technologies - Familiarity with IT security best practices and tools - Excellent communication and customer service skills - Ability to work independently and in a team environment - Strong problem-solving and critical thinking skills - IT certifications (such as CompTIA A+, Network+, or Security+) are a plus Why Work for Us: - Competitive salary and benefits package - Opportunity for professional growth and development - Collaborative and supportive work environment - Chance to make a difference and contribute to our mission of saving lives If you are passionate about technology and helping others, we want to hear from you! Apply now to join our team as an IT Support Specialist.

Responsibilities

The IT Support Specialist will be responsible for providing technical support and troubleshooting assistance to clients and internal team members via various channels. Key duties include diagnosing and resolving hardware/software issues, maintaining system security, and creating necessary IT documentation.