IT Support Specialist at EVERIENCE

Bucharest, , Romania -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, IT Service Desk, Configuration Management, Video Conferencing, User Training, ITSM Tools, Microsoft Office, Customer Service, Team Collaboration, ServiceNow, Hardware Support, Documentation, Project Participation, Communication Skills, Problem Solving

Industry

Information Technology & Services

Description

Company Description Everience is an international consulting group delivering AI-augmented digital services. It combines expertise in digital transformation, artificial intelligence and data-based value creation, enabling companies to harness the potential of AI to support their businesses. With a 4,000-strong workforce across 18 locations in France and around the world, the group helps its clients to transform their user experience and to secure and leverage their data, devising new applications and co-creating the businesses of tomorrow. Everience places the augmented employee at the heart of its approach, in accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace. Our ambition is to build our future in an “symbiotic age” where AI enhances human capabilities, and technology sustainably supports business performance and the aspirations of individuals. Everience Romania is present in Timisoara since 2013 and received 2019 the 1st prize for High Tech companies in the local market. Our main activities: Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365 BPO Business Process Outsourcing (20%): Externalization of business processes, back-office activities within our specialization Choose a job that makes sense among our current opportunities Job Description To provide technical support together with the Global technical support team on all IT systems utilized by company staff and Client contractors. To assist in the implementation of the IT strategy. First level IT Support: Deliver IT Service and Support corresponding to the Global Support Team Service Level Objectives and KPI reporting as agreed upon with IT Management and the business teams. Provide first level end user support on Client defined Hardware and Software, troubleshoot in coordination with Client 2nd Level support or 3rd party support. Tracking of technical support cases within provided Service Management application and ensure adequate ticket classification and timely ticket fulfilment. Identify and ensure that interim IT solutions are provided so that the business continues to operate efficiently even if technical issues are encountered with standard processes. Maintain a consistent Configuration Management Database (CMDB) Compliance with corporate and regulatory audit best practices (Solvency II) including maintenance of up to date documentation of IT Support/Account management processes and procedures and system support documentation. Support and participate in global IT projects as defined by the project team including testing, user acceptance testing and to provide regular up-dates on status of projects. Perform Hardware relocation requests including cabling, desktop / laptop computers, monitors, telephone hardware, video conferencing systems, and other IT related equipment. JOB SPECIFICATION Provide support for the Video Conferencing system, from the end user booking process to ongoing Video Conferences. Participate in preparing and testing of Video Conferences. Organize and provide training of Client Users on new systems. Contribute and represent the Technical Support team on Client internal social media platforms. Coordinate and execute the IT Account Management tasks (New employees/Client contractors, access right modifications, departures, etc.) Qualifications Experience All aspects of technical support service delivery. 5 yrs of IT knowledge and troubleshooting skills. 5 yrs working in on-site level1/2 technical support rol Personal Competencies: Essential: Service oriented IT Support skills including working upper Management level. Understands the customer needs and offers solutions in line with the Client company guidelines. Takes ownership of all kind of IT Service requests such as incidents/requests/changes/problems Appropriate communication skill to the management, colleagues and end users. Global Team player Is willing to work off hours if required by the support case. Lifelong learner Language skills: very good English. Digital Competencies: Essential: Good understanding of IT systems and business process flows. Strong competency in computer systems in a Microsoft (Current Windows Operating systems and Office applications, Windows management tools) based environment including basic skills in back office administration systems. Experience with ITSM tool ServiceNow preferred. Strong competency with market leading mobile communication devices. Experience in design and specification of IT systems or process flows. Additional Information 🎁 What we offer: Expense account for holidays Meal tickets and gift vouchers Training opportunities Regina Maria medical package Extra vacation days Fruits on the house What about choosing much more than a job? #AJobThatMakesSense All our positions are open to people with disabilities

Responsibilities

Provide technical support for IT systems utilized by company staff and Client contractors, ensuring compliance with service level objectives. Assist in the implementation of IT strategy and support global IT projects.