IT Support Specialist at Expansion Capital Group

Sioux Falls, South Dakota, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Helpdesk, Troubleshooting, Customer Service, Effective Communication, Documentation, PC Setup, Virus Prevention, Patching, Application Support, Networking, Backup Configs, Security, Analytical Skills, Problem-Solving, Interpersonal Skills, Documentation Skills

Industry

Financial Services

Description

Description Reports to: Vice President of IT Classification: Full time, Non-Exempt JOB DESCRIPTION Summary/Objective The main goals of the IT Support Specialist position are to provide efficient and effective support creating a durable and sustainable environment based on industry best standards while maintaining a leading edge in technology. The right person will need the ability to multitask in a fast-paced environment, reacting promptly to issues with expedient problem-resolution and learn new technology quickly. Core knowledge of PC hardware, VOIP, LAN/WAN networking, monitoring alerts/alarms, application support, deciphering risk, and contingency planning for backup and disaster recovery. Essential Functions Helpdesk Ticketing Troubleshooting Customer Service Effective Communication Documentation and FAQs PC Setup/Installs Laptops, Desktops, Production Workstations Windows Operation System Virus Prevention/Detection (Anti-Virus, Anti-Malware, Ransomware) Patching Rollouts, Standardization Backups, Imaging Repairing/Rebuilding Desktop Software MS 365 (Word, Excel, Visio, Outlook, OneNote, Teams, OneDrive, SharePoint, Exchange, Edge) Google Chrome Applications Communication Systems (Talkdesk, VOIP) Zoho CRM Loan Management Underwriting Systems Tableau IT Tools IP Scanning Command Line Troubleshooting (Windows and Linux) PowerShell Backup Software Azure Onboarding/Offboarding Adding, Removing User Accounts Password Resets Providing Proper Equipment, Software, Applications Inventory Tracking, Assignment Decommissioning Upgrading, Repurposing Licensing, Audit Compliance Proposals, Procuring, Vendor Relationships, RMAs Windows Servers Domain Controllers, Active Directory, Group Policies, Login Scripts, DNS, RDP, Command Line AWS Route 53, S3, Glacier, IAMS, VPC, EC2, RDS Networking Diagramming Topology Cabling, Patch Panels Switches, Routers, Firewalls, Policies, DHCP, Reservations Routing, Routing Protocols VOIP and QoS VPN VLANs Wireless APs Backup Configs Performance Monitoring, Bandwidth, Packet Captures Security, Accessibility Peripherals Multi-function, Network and Local Printers Tablets Cell Phones Office Phones Facilities Cameras Door Security Access Supervisory Responsibility This position does not have any supervisory responsibility. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Job duties can include sitting, standing, walking, moving objects as much as 60 lbs. and climbing ladders. Position Type/Expected Hours of Work This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand. Requirements Required Education and Experience A minimum of an Associate’s Degree in an IT computer related field with 1+ years of experience. Knowledge of business computer hardware Experience with operating systems including Windows OS, Linux, Mac OS X, IOS, Android Application support experience Working knowledge of IT diagnostic utilities Ability to set goals and meet objectives Adherence to quality problem resolution, done right the first time Good written and oral communication skills Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills Strong documentation skills of processes and procedures Additional Eligibility Qualifications Ability to conduct research into a wide range of IT issues Ability to absorb and retain information and new technology quickly Ability to present ideas in user-friendly language Highly self-motivated and directed Keen attention to detail Ability to listen and adhere to directions Analytical and problem-solving abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Customer service orientation Experience working in a team-oriented, collaborative environment Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Responsibilities

The IT Support Specialist is responsible for providing efficient and effective support to maintain a sustainable IT environment. This includes troubleshooting, customer service, and managing various IT tools and applications.