WHAT YOU CAN EXPECT, JOINING FOSS IN THIS ROLE

• Work with cutting-edge technologies like Office 365, SharePoint, and Windows Server.
• Be part of an international team where English is the primary language of communication.
• Opportunity to grow your career in IT support with continuous learning and development.
• Contribute to improving IT infrastructure and security.
• Engage in diverse tasks, from troubleshooting to project-based activities.

As an IT Support Specialist, you will provide hands-on and remote support for employees at our two Danish sites. Your presence will rotate between the two locations approximately every 2–3 weeks, depending on team availability and business needs.

• FOSS Innovation Center (FIC) – Nils Foss Allé 1, 3400 Hillerød
• Vinge Produktion Site – Haldor Topsøe Park 5, 3600 Frederikssund

YOUR ROLE IN THE IT DEPARTMENT

Come support, collaborate, and innovate with us : as an IT Support Specialist, you will be the first line of support for FOSS employees, handling technical issues both onsite and remotely. You’ll be part of a dedicated IT team, working closely with colleagues from different departments to ensure seamless IT operations, and report into the Head of IT Support.

Your key responsibilities will include:

• Providing support for hardware, software, and network issues via ticketing systems, phone, Teams, and email.
• Registering, analyzing, and resolving incidents and service requests in accordance with SLAs.
• Configuring and installing computers, applications, and peripheral devices.
• Administering systems like Office 365, Exchange, SharePoint, and Active Directory.
• Collaborating with higher-level support teams and external IT service providers.
• Monitoring IT infrastructure performance and ensure high security standards.
• Managing IT equipment inventory and coordinate hardware procurement processes.

WHAT YOU BRING TO THE ROLE

• Strong knowledge of Windows, Office 365, Active Directory and Windows Server environments.
• Experience with IT incident management and troubleshooting.
• Proficiency in Active Directory and user account management.
• Excellent communication skills in English, both written and spoken.
• Strong problem-solving and analytical skills.
• Driving License