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Join our dynamic ICT Team and help drive technology excellence across Australia and New Zealand.

About Us:

Pioneer® brand seeds are produced and distributed in Australia by GenTech Seeds, a Yates family business continuing a legacy of excellence in breeding and commercialising seed for Australian farmers for 50 years. GenTech Seeds has a unique responsibility to help improve growers' operations and advance the science of agriculture in Australia by committed to comprehensive pre- and post-sales technical service, together with broader farm management advice and support. 

Our dedicated and passionate people are the driving force behind what we do and is the reason for our continued success in the advancement the science of agriculture in Australia. 

About the Role:

As an IT Support Specialist, you’ll be the friendly face of tech support, ensuring our people and devices run smoothly and securely. You’ll provide hands-on and remote support, troubleshoot issues, and help users get the most from their technology. You’ll work with the latest Microsoft 365 tools, Windows 11, Teams, OneDrive, and more, making a real impact on productivity and satisfaction. Due to the nature of this role, this position is expected to support all ICT function for our AU operations and because of this, this role is expected to be in our Brisbane office 5 days per week.

What You’ll Do

• Respond to support requests promptly, troubleshooting user and device issues in a Microsoft 365 environment.
• Log and categorise all support requests in our helpdesk system.
• Source, deploy, and maintain company devices (laptops, phones, tablets, peripherals).
• Manage user accounts—add, remove, and update users in core systems, mainly Entra ID
• Coach users on tools like Windows 11, Office365, Teams, OneDrive, and Outlook.
• Ensure all settings meet company security standards.
• Complete projects as directed (e.g., device refreshes).
• Deliver friendly, attentive support that boosts user satisfaction.

About You

• Tertiary Diploma or equivalent in ICT (or working towards one).
• Industry certifications (e.g., CompTIA) are a plus.
• 2 years’ experience in IT support or customer service.
• Basic understanding of computer hardware, Windows OS, networking, software, device management, and security best practices.
• Patient, well-organised, and a great communicator—especially when explaining tech to non-tech users.
• Process-oriented, with good judgement and a collaborative spirit.
• Eager to learn and develop your skills.

Meet the ICT Team

You’ll be joining a close-knit ICT Team of 9, spread across multiple sites in Australia and New Zealand. We’re a collaborative bunch, supporting each other and sharing knowledge to solve problems and deliver great service. You’ll work alongside the Platforms & Support Lead, Systems Engineer, ICT Support Analyst, ICT Manager, and end users—plus external partners for licensing and procurement.

Why GenTech Seeds?

• Be part of a team that values growth, learning, and innovation.
• Make a real difference to colleagues across two countries.
• Opportunities for career progression and skill development.
• Access to company incentive bonus and yearly remuneration increases.

If you are ready to join an industry leader in their field of expertise, then please press the “Apply” and ensure your application includes the following:

• A cover letter, addressing the selection criteria.
• A copy of your current resume, along with contact details of 2 referees.

All submissions will be reviewed as they are received so, please do not delay in applying for this opportunity!

Employer questions

Your application will include the following questions:

• Have you completed a qualification in ICT?
• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have in a Customer Support Role?
• How many years' experience do you have as an Information Technology Support Specialist?
• Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop?
• Do you have technical support experience?
• What's your expected annual base salary?