WHAT WE CAN BRING TO THE TABLE:

• Work/Life Balance…
• Generous PTO…
• 80% employer-paid medical benefit premiums…
• Promoting from within…
• Competitive wages…
• 401k company match…
• A small family-owned company with values…
  At Guardian Water and Power, you are a name - not a number. Guardian Water & Power is a family-owned, well-established, sub-metering, and utility billing company that represents over 4,900 real estate investors and property management companies in 46 states. For over 39 years, Guardian has cultivated a work environment that rewards tenacity, inquisitiveness, and personal integrity. We understand that it takes happy employees to make us successful.

WHAT WE NEED FROM YOU: OUR ‘MUST-HAVES”

• Has a razor-sharp attention to detail and loves getting things right the first time
• Is the go-to tech hero—always ready to jump in and help team members with their IT challenges
• Isn’t afraid to roll up their sleeves and dig into the work, learning the ins and outs of the business to provide top-tier support
• Brings a positive attitude, a great sense of humor, and knows how to keep things light—even when the WiFi isn’t cooperating
  We’re a tight-knit team that believes work should be both productive and enjoyable—so if you’re into collaboration, occasional GIF wars, and a few laughs between tickets, you’ll fit right in.

QUALIFICATIONS & REQUIREMENTS

• A high school diploma (required); a Bachelor’s in IT or related field (preferred)
• At least 1 year of help desk or IT support experience (preferred)
• Strong technical skills and a natural problem-solver mindset
• Ability to prioritize, meet deadlines, and manage your own workload independently
• Reliable on-site presence and professional communication across all channels
• An organized, self-motivated attitude and a collaborative spirit
  Ready to be the behind-the-scenes superhero that keeps everything running? We’d love to meet you.

• Analyze, troubleshoot, escalate, and resolve internal IT support tickets promptly and professionally
• Support employees and vendors with computer, hardware, software, phone, and wireless communication issues
• Lead and assist with projects such as machine builds, software updates, and more
• Create and maintain documentation for internal processes, user guides, and troubleshooting tips
• Keep detailed and timely updates in our internal tracking system
• Provide cross-functional support to other departments when needed
• Other job duties deemed necessary by management