IT Support Specialist at Gunnison Consulting Group

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

85000.0

Posted On

21 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Troubleshooting, System Provisioning, Salesforce, SharePoint, Ticketing Systems, Customer Service, Onboarding/Offboarding, User Training, Enterprise Systems Support

Industry

Information Technology & Services

Description

Description * This position is contingent upon a future opening with Gunnison. Salary: $75,000-$85,000/year Work location: On-site, Washington, DC. Provide on-site IT support to ~100+ users across enterprise systems and tools. Monitor and respond to support requests through centralized inbox/ticketing workflows. Troubleshoot issues related to system access, permissions, and functionality. Support onboarding/offboarding processes and system provisioning. Assist users with Salesforce, SharePoint, and collaboration tools. Coordinate issue resolution with development and technical teams. Track and document support requests and resolutions. Provide basic user guidance and training as needed. Requirements 2–5 years IT support experience. Experience supporting enterprise systems and users. Experience using ticketing or case management systems. Strong communication and customer service skills. Experience troubleshooting user-level issues. Familiarity with collaboration tools (SharePoint preferred). Federal experience preferred. Experience supporting on-site users. CompTIA A+ certification ITIL Foundation certification Bachelor’s degree in Information Technology, Business, Engineering, or related field Clearance Requirement: Ability to obtain and maintain a Public Trust. Desired Qualifications: Microsoft certifications (M365, SharePoint) Masters degree in Information Technology, Business, Engineering, or related field The salary range for this position depends upon multiple factors including location, the individual's knowledge, skills, competencies, and experience, and contract-specific budget constraints and organizational requirements. Gunnison Consulting Group's total compensation package also includes bonus and profit-sharing opportunities, depending on company and employee performance. Available employee benefits include: 3 weeks of Personal Leave your first year 11 paid Holidays each year 5 days of Flexible Time Off each year for approved training or certifications (self-study is ineligible) 401(k) company match at 50% up to 10% of your salary Medical, Dental and Vision Insurance Life and Disability Insurance Public Transportation Subsidies Certifications and Training Allowance - Up to $5,000/year! Why Join Gunnison? Gunnison takes on ambitious projects. We target fun, challenging work that requires creative thinking and innovation. Quality is our top priority. Gunnison employee benefits meet or exceed what other companies in the Washington, D.C. metropolitan area offer. There is a great sense of camaraderie at Gunnison. This is an atmosphere we will maintain as we continue to grow. We are growing rapidly and the opportunity for individual professional growth with Gunnison is outstanding. We hire for careers at Gunnison, not to fill a position. Equal Opportunity/Affirmative Action Employer. Must be eligible for employment in the United States. We are unable to sponsor candidates at this time. In 1994 Gunnison began serving the greater Washington, D.C. metro area, focused on tackling our customers' most ambitious technology projects. By creating a culture dedicated to enabling our customers and employees to achieve more than they ever thought they could, the company has thrived for over 25 years.

Responsibilities

Provide on-site IT support for over 100 users, managing system access, permissions, and functionality. Coordinate with technical teams to resolve issues and document support requests via ticketing workflows.