IT Support Specialist at HEICO Corporation

Derby, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

User Support, Hardware Support, Software Support, Network Operations, Windows Server, Active Directory, Microsoft Operating Systems, Office Suites, Problem-Solving, Documentation, IT Maintenance, Training, Help Desk Software, Initiative, Team Cooperation, Technical Knowledge

Industry

Defense and Space Manufacturing

Description

POSITION SUMMARY: Assist in daily operation of IT Department, including user support, systems maintenance and other tasks as needed. GENERAL DUTIES: * User support for hardware, software, connectivity issues (Internet, network, email, etc.) * User support for IP based devices (ex. VOIP phones, printers, etc…) * User training as needed * Assist in deployment of hardware, software, and systems resources * Assist in maintaining computerized production floor equipment * Assist in maintaining IT Department resources * Assist in meeting audit requirements (log analysis, assuring backup integrity, documentation, etc.) * Respond to out-of-band tasks both during regular hours and on-call * Documenting issues and remedial actions as needed * Additional duties as required. Qualifications MINIMUM JOB QUALIFICATIONS: * High school diploma and either technical training or technical education specializing in IT related field. Must display functional knowledge and troubleshooting capabilities in a Windows Server Active Directory domain environment. * General knowledge of IT, PC maintenance, Network Operations, Printers, and various IP based technology. * Experience with current and recent Microsoft Operating Systems, Office Suites, and “best practices” security knowledge required. * Installation, repair, and wiring of computer equipment. * Accurately update help desk software to track incidents and resolutions. * Coordinate support between third-party support vendors and devices. * Self-motivated. Must be able to work independently and efficiently to meet deadlines. Work must be performed at a high-quality level. * Sustained dependable attendance. * Cooperation with others in team environment for cross training and conference on operational issues. * Initiative in learning and changing work methods to accomplish assigned tasks on a timely basis. * Must have excellent problem-solving skills, with a strong sense of urgency and strong attention to detail. PHYSICAL DEMANDS / WORK ENVIRONMENT: * Regularly required to sit for long periods of time. * Regularly required to talk or hear. * Regularly required to walk up and down stairs. * Regular use of hands and tools. * Regularly lift and/or move up to 20 pounds. * Occasionally required to lift and/or move up to 50 pounds. * Occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl. * Vision abilities include close vision, color vision and ability to adjust focus. * Noise level is usually moderate. * Work environment is generally indoors with occasional outdoor tasks, with a mix of traditional office and production floor environments. ADDITIONAL QUALIFICATIONS: Preferred for the position but not required: * Comptia A+ and/or Network + certified. * Basic Linux administration * Basic Firewall/Router Administration * Familiarity with basic MRP/CRM concepts and/or working in a manufacturing environment. * PHP / MySQL / WordPress experience. * MS SQL Database administration

Responsibilities

Assist in the daily operation of the IT Department, including user support and systems maintenance. Respond to user issues related to hardware, software, and connectivity, while also assisting in the deployment of IT resources.