IT Support Specialist / Helpdesk Technician at Trailer Equipment Inc

Byron Center, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

62000.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Desk Support, End-User Support, Troubleshooting, Device Management, User Onboarding, Account Management, Asset Management, Documentation, Ticket Prioritization, Microsoft 365, Windows OS, VPN Troubleshooting, Active Directory, Group Policy, Interpersonal Communication, Systems Administration

Industry

Truck Transportation

Description

Description Why Work for Trailer Equipment / Trailer X-Press? At Trailer Equipment and Trailer X-Press, you’re not just joining a company—you’re joining a stable, growing organization with deep roots in Michigan’s transportation and logistics industry. We take pride in providing a supportive, people-focused workplace where employees can build meaningful careers, contribute to a high-performing team, and see the impact of their work every day. Location: On-site in Byron Center, MI Type: Full-Time Travel: Some travel required Schedule: Occasional weekend & after-hours coverage We are seeking a motivated, service-oriented IT Support Specialist to serve as the primary frontline technician for a mid-sized transportation and logistics organization. This highly visible role is ideal for someone who enjoys working directly with users, thrives in a fast-paced environment, and wants to grow into broader systems, infrastructure, and security responsibilities over time. You will be the go-to resource for daily technical support, device management, and user onboarding. Key Responsibilities Service Desk & End-User Support Serve as the first point of contact for Tier 1 and basic Tier 2 support requests Support issues, including: Password resets, account lockouts, and access issues VPN and remote connectivity troubleshooting Printer, scanner, and peripheral support Windows laptop performance and OS troubleshooting Mobile device setup and application support Software installation and workstation configuration Triage, prioritize, resolve, and escalate tickets appropriately Deliver clear, consistent, and professional communication to end users Onboarding & Offboarding Ownership Onboarding Provision new user accounts, Microsoft 365 access, MFA, and licenses Prepare and deploy laptops, mobile phones, and required applications Offboarding Perform secure account deactivation and access removal Recover and document all company assets Asset Management & Device Lifecycle Maintain an accurate inventory of hardware and IT assets Deploy, redeploy, repair, and retire equipment Reimage and refurbish devices for future use Prepare and configure new devices for rollout Enforce accountability for assigned technology Proactive IT Presence & Operational Support Conduct regular walkthroughs to identify issues before they become outages Support conference rooms, shared workstations, and common-area technology Maintain a friendly, visible, and approachable IT presence Identify recurring issues and recommend long-term solutions Documentation & Continuous Improvement Create and maintain internal documentation and troubleshooting guides Help build standardized, repeatable processes to reduce downtime Track patterns in recurring incidents and support prevention efforts Metrics & Reporting Monitor and report on helpdesk performance, including: Ticket volume and trends Response and resolution times Recurring root-cause categories Weekly service improvement recommendations Key Traits for Success Strong interpersonal and customer-focused communication skills Ownership mindset with accountability for follow-through Proactive, organized, and self-directed work style Ability to manage and prioritize tasks independently Interest in developing skills in systems administration, infrastructure, and security Growth Opportunity This role offers room to grow into: Systems administration Network & infrastructure support Cybersecurity operations IT project work As the organization continues to expand, so will your opportunities to take on broader responsibilities and advanced technical challenges. #ID26 Requirements Required Qualifications 1+ years of experience in Helpdesk, Desktop Support, or MSP environments Strong troubleshooting skills in Windows-based environments Experience supporting Microsoft 365, including: Exchange Online Teams OneDrive / SharePoint User management & licensing Familiarity with WatchGuard products (VPN, Firebox, policies) Working knowledge of Windows Server technologies: Active Directory Group Policy Basic server administration Preferred Skills Experience supporting multi-site or logistics/transportation environments Familiarity with imaging & deployment tools (MDT, Intune, Autopilot, SCCM) Basic networking knowledge (DNS, DHCP, VLANs) Experience coordinating with vendors and handling warranty cases Exposure to Power BI and CRM/ERP system support

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Responsibilities

The primary responsibility is serving as the frontline technician for Tier 1 and basic Tier 2 support, handling daily technical issues, device management, and user onboarding/offboarding processes. This role also involves maintaining IT asset inventory, proactive operational support, and creating/maintaining technical documentation.