POSITION SUMMARY

The IT Support Specialist provides front-line technical assistance and support to end-users, ensuring timely resolution of hardware, software, and network-related issues. This role manages the helpdesk ticketing system, troubleshoots technical problems, and delivers high-quality customer service to maintain smooth day-to-day operations. Responsibilities include installing, configuring, and maintaining desktops, laptops, mobile devices, printers, and other peripherals, as well as supporting and updating software applications and system tools. The IT Support Specialist also assists with hardware asset management, software licensing, and documentation to ensure compliance with company standards and IT best practices.

REQUIREMENTS

• Bachelor’s Degree in Computer Science or equivalent training/experience
• Proficiency in: Windows Server 2019 & up, Windows 10 & up / Office 2016 & up, Hyper-V, VMware
• Certifications a plus: Microsoft (Fundamentals, MCDST, MCTS, MCP, MCSE), CompTIA A+, CompTIA Security+, etc
• Ability to prioritize and quickly troubleshoot and resolve problems using a wide variety of tools
• Ability to adapt quickly to new technologies and changing business requirements
• Respond to emergency situations effectively, maintaining poise and focus
• Availability and Willingness to Perform Duties During Extended / Off Hours

• Provide multi-site technical support for both hardware and software issues our users encounter
• Manage the configuration and operation of client-based computer operating systems
• Respond immediately to security or usability concerns with the IT Manager
• Using Veeam, create and verify data backups of key systems
• Upgrade systems and processes as required for enhanced functionality and security
• Microsoft Azure Tenant/Microsoft 365/AWS
• Antivirus / Anti-malware management
• Server / Workstation patch management
• Printer management
• Network switch port management
• VOIP/Contact Center phone system management
• Install and test computer-related equipment
• Helpdesk support
• Reports directly to the IT Manager