About the job

Start date : As Soon

Language: C1 German

Location: 34212 , Meslungen

Driving license: Mandatory

Key Responsibilities & Common Tasks

• Provide onsite / desk-side end-user support: deploy new devices and restore existing devices to a steady state. • Install, move, add and change (IMAC) PCs, laptops, peripherals and printers. • Perform break-fix hardware support for PCs, laptops and peripherals (including printers). • Support Windows OS (Windows 10 / 11) and Microsoft Office & Office 365 applications. • Provide basic support for mobile devices. • Log, own and resolve assigned support tickets promptly, maintaining a strong sense of urgency and SLA compliance. • Carry out scheduled site visits to nearby Category-B/C sites where required. • Provide backup cover for the second resident engineer to ensure continuity of onsite service. • Maintain a professional appearance and deliver excellent customer service to onsite users.